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What You Need to Know!

by Prasenjit Bhattacharya on September 05, 2011 

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"You will be far more useful in production than in human resources, I am issuing a transfer order" said the General Manager of the Plant where I was working 20 years back. I was an “HR specialist” who had just joined this Plant after completing my two year specialisation in HR from a reputed Institute.

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The Culture Rebound

by Marcus Erb on September 01, 2011 
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As the economy continues to slowly rebuild, I’ve been struck by the culture rebound several companies seem to be experiencing. During the recession, many business leaders chose to neglect or cut back on their culture in order to focus on other efforts. In a few companies, executives choose to continue to invest in their culture and they’re starting to see the pay off.

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The Subtle Power of the “And”: Lessons from Zappos

by Jennifer Robin on April 04, 2011 

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I’m reading Delivering Happiness by Tony Hsieh this week, a book about the happiness movement that began with Tony Hsieh and Zappos.com’s culture.  The content is brilliant…readable and authentic while informative and thought provoking.  And, the ultimate message for leaders couldn’t be more relevant: culture matters.  Tony says that the brand success of Zappos is a lagging indicator of its culture,

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Related Publications

Building a Great Workplace

by Joyoti Banerji and Anita Borate 

truncated_study_logo_thumbSince last year, the markets in India have picked up and many companies are on a growth trajectory once again, but does employee sentiment echo the same? Are organisation actions in sync with employee expectations? Our study of more than 400 organisations in India points to some interesting findings.

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How to Drive a Customer Service Culture

by Marcus Erb 

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Creating a base of avid customers is the dream of many executives. Loyal buyers offer the promise of steady repeat business, free word-of-mouth advertising, greater revenue, and ultimately happy investors. Workplace culture efforts by CarMax, the U.S.'s largest retailer of of used cars, have led to industry leading customer satisfaction, strong associate engagement, and record setting revenues after weathering the recession. This article highlights the key strategies and practices used to achieve these outstanding results.

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