Quality service is a sign of a Great Place To Work®
Our research has shown that while higher levels of trust, pride, and camaraderie results in higher levels of internal service, it is important to measure internal service levels. Our Internal Customer Perception Index is a customised survey that will help your organisation in the following objectives:
Internal customer perception index
- Discovering its employee's perceptions on key aspects of services provided by enabling functions like HR, IT, Finance etc.
- Understand employee perceptions on current internal processes and systems
- Seek structured feedback from employees
- Design an action plan to leverage the strengths and bridge the gaps identified
How It Works
- Great Place to Work will deploy an employee survey tool which measures the employees’ perception of the level of reliability, assurance, tangible support, empathy, responsiveness etc. in the services received from their internal customers.
- The survey collects both qualitative and quantitative data by asking employees to consider their own work group's performance and how they experience the performance of other departments.
- Takes less than 20 minutes to complete
What You Get
- Key Findings
- Specific recommendations for management action
- Best practices related to the recommendations
- Themes of employee comments – with all employee comments
- Graphs of each statement of the service quality
- Spreadsheet of overall numerical responses to the
- Trust Index Survey for all functions & demographics
For more information about any of these services and how they can be tailored to meet your organisation's needs, we welcome you to contact us.
