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About The Organization

Hardcastle Restaurants Pvt Ltd is recognized among India's Best Companies to Work For 2019 and among India's Best Workplaces for Women 2019 (Top 75). Every year, Great Place to Work® identifies India's 100 Best Companies to Work For (with employee strength more than 500) through an objective and rigourous workplace culture assessment process. As a part of our annual research in India, this year a total of 747 organizations were evaluated and from them, we identified India’s 75 Best Workplaces for Women 2019.

McDonald's is the world's leading global food service retailer. HRPL serves approximately 165 million customers, annually, at 252 restaurants across 32 cities and 10 states in the west and south India. McDonald's operates through various formats and brand extensions including standalone restaurants, drive-thru's, 24/7, McDelivery, dessert Kiosks, etc.

Company Size

9578 Employees

Industry

Retail

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Why Hardcastle Restaurants Pvt Ltd. is a Great Place to Work?

Hardcastle Restaurants Pvt Ltd has successfully created a Great Place to Work FOR ALL their employees as they have excelled on the 5 dimensions that are a hallmark of a High-Trust, High-Performance Culture™ Credibility, Respect, Fairness, Pride and Camaraderie. In a rigorous assessment process conducted by the Great Place to Work® Institute, Hardcastle Restaurants Pvt Ltd met the minimum criteria on the Trust Index© Employee Survey, on the consistency of experience across all demographics and on the Culture Audit© People Practices Framework, to clear the first level i.e. getting Great Place to Work-Certified™. Great Place to Work® is considered the ‘Gold Standard’ in workplace culture assessment and recognition. As a certified organization, Hardcastle Restaurants Pvt Ltd became eligible to be considered among 'India's Best Companies to Work For 2019' – a list that features the 'Best of the Best’. The process of identifying India's Best Companies to Work For is based purely on the assessment findings and does not involve any jury or opinion based criteria. Culture Snapshot One strong point which stands out is the employment opportunity which the company has opened up for youth and women from the underprivileged section and also for differently-abled people. Enabling an ecosystem where students can earn while they continue their studies not only eases financial burden on their families, but also builds them to take on the professional world. This page highlights more about the work culture of the organization, selected best people practices, the vision of the leadership and glimpses of employee life. Read through to find out what makes Hardcastle Restaurants Pvt Ltd a Great Workplace.

Recognitions awarded by Great Place to Work®

Click here to read more about the evaluation process.

Great Place to Work-Certified™ from February 2019 - January 2020. Certifed for 3 years in a row!

India's Best Companies to Work For 2019

India's 10 Best Workplaces in Retail 2019

Among India's 75 Best Workplaces for Women 2019

Best People Practices

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Inspiring

NABIT

NABIT is an acronym for Nuts and Bolts Integration Team. It is the coming together of cross-functional teams - Operations, Marketing, Communications, Menu Management, Supply Chain, Equipment Systems, Finance and IT, RSG and Human Resources. Through this collaboration, NABIT ensures that all aspects of new products, promotions, procedures and new initiatives are executed properly.

Helping-Board

Hiring

Women Champs Meet

McDonald’s organizes a ‘Women Champs Meet’ to celebrate the wonderful women and the impeccable work they do to create a positive image among the junior employees who look up to these success stories, motivating them to work better and flourish in life and inspire others. It’s a program wherein a Cross-Functional team is formed to address concerns, drive initiatives and ensure the gender ratio is improvised on a year on year basis amongst the McDonald’s teams.

Very supportive and fun working environment. A lot of opportunities are given to grow and good work is always recognized and appreciated by managers and team.

Employee Testimonial

It's a Great Place to Work. People over here are like family and support each other.

Employee Testimonial

Leaders Speak

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Smita Jatia

Managing Director, Hardcastle Restaurants Pvt Ltd.

1. What is your personal approach to making a Great Workplace?
I personally believe that making a great place to work is a continuous journey. A thriving workplace is built when everyone shares the same vision for the company and employees at all levels, has a sense of that purpose. This open culture in the company leads to equal opportunities for the employees. The cumulative result is a great place to work where each and every employee feels empowered to make decisions, are confident of their growth path and feels a strong sense of pride, ownership and accountability towards the brand.

2. What are the top 2 benefits you see of creating a Great Workplace?
The biggest benefit of creating a great place to work is that you convert your employees into your biggest advocates. Happy employees are instrumental in creating a thriving business. It’s because of the commitment and the conviction of our employees that we have clocked 15 consecutive quarters of same-store growth and are a clear leader in our category.

We have also seen a marked improvement in our people metrics and the employee turnover rates have improved. The employees themselves are visibly happier and satisfied with their work and take pride in their association with McDonald’s!

3. What are your top people priorities?
The top people priorities are to create a high-performance culture and build a leadership pipeline for the future by continuous people development. We also aim to tap into the millennial talent pool in the country and nurture their professional growth. We are proud of the fact that we do not just train our people on running restaurants but impart skills for life, that are instrumental across careers and professional lives.

4. How has your association with Great Place to Work® helped your business and strategic goals?
Our association with Great Place to Work® has helped us gain a macro perspective and understand industry benchmarking which has helped us to stay ahead of the curve. It has also helped us in learning and sharing of best practices beyond our sector and thus it enabled us to review our own people practice and take a deep dive into our system and helped to change and plan new people strategy.

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Seema Arora Nambiar

Senior Vice President – Marketing & People Resources, Hardcastle Restaurants Pvt Ltd.

1. What can your present and potential employees be sure of from a work culture perspective in the organization?
Fun, flexibility and growth. With a culture that is strongly focused on meritocracy, our employees can be assured of an open and inclusive workplace that encourages employees across the organization to share ideas and feedback, a steep learning curve and meaningful growth opportunities.

2. What, according to you, is a people challenge your industry is facing?
Owing to its rapid growth, most of the retail industry players are vying for a strong talent pool, especially at the restaurant level. Given this, attracting and retaining talent emerges as one of the key challenges for the industry.

The other challenge is that in many parts of the country there is a societal stigma associated with working in restaurants. However, we work closely with influencer bodies such as the panchayats, school principals and teachers to dispel these as well as to showcase the career path one can chart by joining the McDonald’s family and even beyond that.

3. How are you ensuring a consistent workplace experience FOR ALL your employees, irrespective of their role, age, gender, tenure etc. in the organization?
We are very proud to say that we are an equal opportunity employer. We have built a work culture that is extremely inclusive and driven by meritocracy. The fact that we mostly recruit first-time jobbers and give everyone a level playing field with equal opportunities to tap into, so they can learn and grow within the organization as fast as they aspire to.

In our organization, employees across all levels, irrespective of their role, age or gender are empowered to share ideas, feedback and make decisions. We ensure that we have a robust training module available to all employees, we recognize and reward excellence and create an exciting growth path for our employees.

4. How has your association with Great Place to Work® helped your business and strategic goals?
Our association with Great Place to Work® has helped us capture trends and review work culture basis the industry. Most importantly, it helped us decide how we want to differentiate ourselves. It also ensured that we annually take the time out to assess where we are in our course as well as vis-a-vis the industry.

Life @ Hardcastle Restaurants Pvt Ltd.

Glimpses of this Great Workplace

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