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About The Organization

METRO Cash & Carry India Private Limited is recognized among India's Best Companies to Work For 2019 and among India's Best Workplaces for Women 2019 (Top 25). Every year, Great Place to Work® identifies India's 100 Best Companies to Work For (with employee strength more than 500) through an objective and rigourous workplace culture assessment process. As a part of our annual research in India, this year a total of 747 organizations were evaluated and from them, we identified India’s 75 Best Workplaces for Women 2019. METRO Cash & Carry India Pvt. Ltd. is among India’s 10 Best Workplaces in Retail 2020.

METRO Cash & Carry India is a self-help wholesale company with a unique business model catering to their core target group customers, including Hotels, Caterers, Restaurants, Traders, Companies and Offices.

Company Size

3933 Employees

Industry

Retail

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Why METRO Cash & Carry India Private Limited is a Great Place to Work?

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METRO Cash & Carry India Private Limited has successfully created a Great Place to Work FOR ALL their employees as they have excelled on the 5 dimensions that are a hallmark of a High-Trust, High-Performance Culture™ – Credibility, Respect, Fairness, Pride and Camaraderie. In a rigorous assessment process conducted by the Great Place to Work® Institute, METRO Cash & Carry India Private Limited met the minimum criteria on the Trust Index© Employee Survey, on the consistency of experience across all demographics and on the Culture Audit© People Practices Framework, to clear the first level i.e. getting Great Place to Work-Certified™.

Great Place to Work® is considered the ‘Gold Standard’ in workplace culture assessment and recognition.

As a certified organization, METRO Cash & Carry India Private Limited became eligible to be considered among 'India's Best Companies to Work For 2019' – a list that features the 'Best of the Best’. The process of identifying India's Best Companies to Work For is based purely on the assessment findings and does not involve any jury or opinion based criteria.

Culture Snapshot
Metro as an organization has been working with its eco-system in line with its motto - Care and Share. A great number of initiatives have been taken up to educate and elevate their ecosystem and also investing in its own people. Some of the prominent ones are its Trade Support & Partnership program, encouraging women entrepreneurs and hiring initiatives.

This page highlights more about the work culture of the organization, selected best people practices, the vision of the leadership and glimpses of employee life.

Read through to find out what makes METRO Cash & Carry India Private Limited a Great Workplace.

Recognitions awarded by Great Place to Work®

Click here to read more about the evaluation process.

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Great Place to Work-Certified™ from January 2019 - December 2019. Certified for 2 years in a row!

India's Best Companies to Work For 2019

India’s 10 Best Workplaces in Retail 2020 (3 years in a row!)

Among the TOP 25 of India's Best Workplaces for Women 2019

Best People Practices

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Supporting

Grow Your Wealth

Grow Your Wealth is an umbrella of engagement initiatives focused on Financial Wellness of our employees. as part of our Grow Your Wealth initiative, they have conducted Income Tax Returns e-Filling helpdesk, workshop on tax saving instruments and helpdesk to extend employees the benefit to understand individualized tax saving instruments.

Helping-Board

Listening - Upward Communication

Dil Khol Ke Bol

“Dil Khol Ke Bol” is the Managing Director’s direct helpline for all employees at METRO. Through this platform, an employee can directly reach out to the Managing Director on any issue or discussion. People can write to him directly and ask questions, give suggestions, and raise escalations, complaints. All the questions posted are answered twice-a-day by the MD himself.

Joining Metro has been a positive move for me. Right from the interview process till onboarding there was transparency and clear expectations set. There is a great positive vibe at work and people are extremely friendly. I was given enough time to settle down in my role and there was always support when required. New ideas are respected and good work is always appreciated.

Employee Testimonial

Leaders Speak

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Arvind Mediratta

MD & CEO, METRO Cash & Carry India Private Limited

“The certification by Great Place To Work once again reinstates our commitment towards the strongest pillar of our business - our people.  People are the corner- stone of our business and play a key role in driving excellence, contributing fresh ideas and making an impactful contribution to the success of the organization. We believe in people capability first, satisfied customers and profitability will follow. Happy, engaged employees are key to customer satisfaction and business success.”
 
1. What is your personal approach to making a Great Workplace?
Great organizations are built with continued commitment from the leadership and its people. At METRO, we keep our employees at the center of everything we do; we grow our people to grow our business. We have built a transparent performance-based culture wherein we encourage everyone to be a leader. We have consistently been investing in personal leadership. We encourage them to think, act and behave like owners of the business. We place a lot of faith and trust in our employees and give them the freedom and flexibility to experiment, take risks and learn from their mistakes.

We constantly motivate our workforce to follow their heart with passion and stay determined to achieve their dreams. We tell our workforce to always have a winning mindset.

2. What are the top 2 benefits you see of creating a Great Workplace?
Great workplaces are built with a robust organization culture and daily relationships that employees experience. Great workplaces are valuable not just for employees, but for businesses as well; it helps in motivating the existing workforce as well as attracting potential high-quality talent. Being one of the best workplaces creates a sense of belongingness, and boosts employee morale that effectively leads to higher productivity. The workforce is more energized and works collectively with renewed pride and ownership towards a common goal.

At METRO, we are firm believers in focusing on a few things and doing those really well. Our focus on driving profitability in a sustainable manner through our motivated workforce has helped us in cost optimization, enhanced efficiencies & store standards, and has helped in garnering more customer appreciation and satisfaction. Our mission statement is being ‘Champion for Independent Business’ and we encourage all our employees to internalize this value and translate it in their action. We stride together with one vision- We don’t work for METRO. We work for You- the numerous small and independent businesses in our eco-system. As an organization, we are now more focused, agile and nimble-footed to create value for us customers, our partners and our stakeholders.

3. What are your top people priorities?
In this evolving and competitive business environment, it is critical for us to focus on talent development. With the proliferation of technology and changing customer needs, we are constantly focusing on training and upskilling our employees to make them future-ready. It is also important to future-proof your organization to create the next talent pool of leaders and strengthen your leadership bench. We identify select potential talent from our mid-level management and send them for three months of global exchange programmes to get an overarching perspective and exposure within the METRO group.

In addition, it is equally important to foster and sustain the innovation mindset of our employees. At METRO, we encourage our employees to think and come up with innovative and disrupt ideas. We enable our employees to work with an entrepreneurial spirit and evaluate each idea into profitable and sustainable business growth. Augmenting more diversity and inclusivity within our eco-system is another top priority for us in the coming years.

4. How has your association with Great Place to Work® helped your business and strategic goals?
The recognition of being adjudged as ‘Great Place to Work for’ year on year is a testimony of our inclusive and high-performance workplace culture. Our employees are proud to be part of a workplace that is recognized as one of the best workplaces, and that reflects in the positive sentiments of our internal employee survey- METRO Voice It. The recognition has helped us in attracting the right talent and has augmented our retention in the competitive landscape. The exercise of assessment has also helped us in benchmarking our efforts and work towards enhancing our own initiatives under the people umbrella. We have embarked on a clear vision for driving profitable and sustainable growth for the company through our people and processes.
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Udaiy Khanna

Director – Human Resources, METRO Cash & Carry India Private Limited

“At METRO Cash & Carry India, we have built a transparent performance-based culture wherein we encourage our employees to be leaders. We encourage them to think, act and behave like owners of the business and to take accountability. We place a lot of faith and trust in our employees and give them the freedom and flexibility to experiment, take risk and learn from their mistakes. We are delighted to receive this recognition by Great Place to Work.”

1. What can your present and potential employees be sure of from a work culture perspective in the organization?
As an organization, we strongly promote meritocracy, transparency, resilience, out-of-the-box thinking skills and customer centricity in our workplace. We regard entrepreneurial thinking as a basis to make an impact and encourage employees to take on personal accountability. We foster authenticity and actively leverage all aspects of diversity to uncover new business opportunities.

We invest a lot in the overall development of individuals and teams. Honing and fine-tuning the internal talent to future requirements is an every-day job for us. We motivate our workforce and give a lot of flexibility to our employees to work and learn from their mistakes.

2. What, according to you, is a people challenge your industry is facing?
In today’s VUCA (velocity, uncertainty, complexity, and ambiguity) world, building a strong organization requires a lot of efforts and a keen awareness of the culture and work environment. Continuous disruptions and highly competitive job landscape propel directing all energy and attention towards developing key talent and skills.
Attracting, retaining and continue developing the skills of key talent in the organisation will remain a constant challenge. It is extremely important to create a high-performance organization, develop and address the key competencies and behaviours of the existing & potential employees.

3. How are you ensuring a consistent workplace experience FOR ALL your employees, irrespective of their role, age, gender, tenure etc. in the organization?
At METRO, we have curated a diverse and inclusive culture wherein we have employees from every walk of life. We offer the right environment and believe in building a strong culture of performance, meritocracy, accountability & transparency. Additionally, talent mobility is a big focus area for us to help provide multi-dimensional exposure to employees and create the next talent pipeline. METRO has inculcated an inclusive & diverse environment and has employed over 100 differently-abled people across 11 stores, enabling them to be a part of the mainstream.

4. How has your association with Great Place to Work® helped your business and strategic goals?
Our association & recognition from Great Place to Work® has definitely built credibility amongst the existing and potential employees. It has enhanced our employer brand and helped us attract and hire the right talent in the market. Furthermore, we have been able to develop programs for the current employees to hone their skills which eventually lead to a measurable bottom-line impact and ROI.
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Sudeep Kashyap

Head - Marketing, Acquisition & Complementary, METRO Cash & Carry India Private Limited

“Employees play a vital role in helping build a brand in retail. Employees are an important touchpoint as they influence the experience the customer has with the brand. Happy employees create happy customers and happy customers spread good word of mouth that's more credible than any advertising. Happy employees become a competitive advantage for the company.”

Life @ METRO Cash & Carry India Private Limited

Glimpses of this Great Workplace

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