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About The Organization

Marks & Spencer Reliance India Pvt Ltd is recognized among India's Best Companies to Work For 2019 and among India's Best Workplaces for Women 2019 (Top 75). Every year, Great Place to Work® identifies India's 100 Best Companies to Work For (with employee strength more than 500) through an objective and rigourous workplace culture assessment process. and among India's Best Workplaces for Women 2019 (Top 75).

M&S is one of the UK's leading retailers. They are committed to making every moment special through the high quality, own brand food, clothing and home products they offer in our stores and internationally.

Company Size

1766 Employees

Industry

Retail

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Why Marks & Spencer Reliance India Pvt Ltd. is a Great Place to Work?

Marks & Spencer Reliance India Pvt Ltd has successfully created a Great Place to Work FOR ALL their employees as they have excelled on the 5 dimensions that are a hallmark of a High-Trust, High-Performance Culture™ – Credibility, Respect, Fairness, Pride and Camaraderie. In a rigorous assessment process conducted by the Great Place to Work® Institute, Marks & Spencer Reliance India Pvt Ltd met the minimum criteria on the Trust Index© Employee Survey, on the consistency of experience across all demographics and on the Culture Audit© People Practices Framework, to clear the first level i.e. getting Great Place to Work-Certified™.

Great Place to Work® is considered the
‘Gold Standard’ in workplace culture assessment and recognition.

As a certified organization, Marks & Spencer Reliance India Pvt Ltd became eligible to be considered among 'India's Best Companies to Work For 2019' – a list that features the 'Best of the Best’. The process of identifying India's Best Companies to Work For is based purely on the assessment findings and does not involve any jury or opinion based criteria.

Culture Snapshot
The policy of Marks & Spencer Reliance India Pvt. Ltd. is to hire employees with personal attitudes and professional skills enabling them to develop a long-term relationship with the Company. The celebration programs undertaken here foster relationship building, improve morale, and enhance retention. Through its Caring and Supporting programs, the company's focus on happy employees has nurtured the growth of loyal employee support and continued high levels of customer service.

This page highlights more about the work culture of the organization, selected best people practices, the vision of the leadership and glimpses of employee life.

Read through to find out what makes Marks & Spencer Reliance India Pvt Ltd a Great Workplace.

Recognitions awarded by Great Place to Work®

Click here to read more about the evaluation process.

Great Place to Work-Certified™ from February 2019 - January 2020. Certifed for 3 years in a row!

India's Best Companies to Work For 2019

India's 10 Best Workplaces in Retail 2019

Among India's 75 Best Workplaces for Women 2019

Best People Practices

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Listening - Collaborating, Innovation

Collaborating Beyond Silos

At Marks and Spencer Reliance India, collaboration is a consciously valued organizational component and they have a plethora of initiatives that promote a collaborative work culture. Ranging from Employee Involvement groups with cross representation from functions and stores to Let’s Brainstorm Townhall Sessions and implementing the idea of the quarter!

Helping-Board

Caring - Balancing

M&S Dare to Care Campaign

M&S launched 'M&S Dare to Care' Campaign where all line managers at HO were taken through a Dare to Care Program. The main objective of this program was to CARE for their teams by doing small gestures which go a long way in maintaining the work life balance of the colleagues.

Very supportive, friendly and non-political atmosphere which makes it a Great Place to Work.

Employee Testimonial

Admin and HR are extremely good, they are very active and keep doing some events in between which allows exploring other skills of the people apart from day to day job.

Employee Testimonial

Leaders Speak

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James Munson

Managing Director, Marks & Spencer Reliance India Pvt Ltd.

1. What is your personal approach to making a Great Workplace?
I believe that creating a great workplace starts with creating and sustaining a great culture underpinned by trust and transparency. Our strength lies in our people and hence, we deeply value their views and opinions. We make sure that our communication approach is not just top-down but ground-up in an equal measure. For example, we launched an initiative ‘Tell James’ through which I invited colleagues to write directly to me whenever they wanted to share an idea on how we could further improve M&S.

In my view, another important factor in creating a great workplace is by focusing on the holistic well-being of our people. Our flexible working model promotes and facilitates work-life balance. Every colleague at M&S follows a five-day work week cycle which is not commonplace in the retail industry.
In addition to the above, I am a strong proponent of empowerment at the workplace. As we aim higher and look forward to doing more for our customers, it is crucial that we empower our people during the decision-making process so that we become more agile as an organization.

2. What are the top 2 benefits you see of creating a Great Workplace?
A highly engaged and motivated workforce is central to delivering a great customer experience and improving service proposition. I see it as an investment for long-term success. As we invest in talent and in fostering a high-performance culture, it also enables us to retain people and save costs.

3. What are your top people priorities?
• Driving the right culture to become more change agile – Today, the retail industry is more dynamic than ever and to thrive in a fast-changing landscape where customer expectations are rising, it is important to drive a cultural transformation where people are equipped and empowered to support the customers better and faster than ever
• Developing people and Succession Planning – Investing in learning and development continues to be a priority. As we grow, it will be critical to developing a comprehensive succession planning framework. Such a framework will enable us to cultivate a talent pool that is well-poised to venture into different roles as the business grows, transforms and develops

4. How has your association with Great Place to Work® helped your business and strategic goals?
Our association with Great Place to Work® has cemented our brand’s reputation and strengthened our position as an Employer of Choice. While it provides external validation of our culture, it helps us understand more about our strengths and development areas as an organization as well as benchmark our people practices against global standards.

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Mukta Nakra

Head of HR, Marks & Spencer Reliance India Pvt Ltd.

1. What can your present and potential employees be sure of from a work culture perspective in the organization?
At M&S, our culture defines who we are and how we work. It is deeply rooted in our core behaviours i.e. The M&S Way – Talk straight, All in for the customer, Own it and get it done and Make every penny count.

Be it a colleague who’s joined us recently, a colleague who has been with us for years or someone who’s looking forward to becoming a part of M&S, there are certain attributes and people practices that will resonate with everyone:
• Learning and Growth – Our learning programs are designed to provide opportunities for people to expand their skills and aid professional growth and development
• Listening – Ours is a workplace where every voice counts and every opinion is valued giving more power to our inclusive and progressive work environment
• Work-life balance – We care about our colleague experience and ensure that our cultural framework aligns with what people need. In that spirit, we understand the need for colleagues to follow a flexible work schedule. While we have a strong focus on high-performance but at the same time, it is important that our people get enough space in their personal lives too
• Empowerment – We believe in empowering people to do the right thing and explore solutions
• Brand Pride – Being a part of M&S instils a sense of pride of being associated with a brand that has a rich heritage of 130 years of retail experience combined with two decades of success in India

2. What, according to you, is a people challenge your industry is facing?
As the retail industry continues to grow, employee retention is likely to remain a big challenge. Having said that, I would like to acknowledge that our people practices at M&S have manifested into a vibrant engagement model.

Apart from attrition, given the structural alignment of the retail business, it is a constant challenge to drive a consistent culture amidst a geographically dispersed and diverse workforce.

There are areas that I would not identify as challenges but certainly foresee the potential for more to be done. It is important that we invest in building capabilities to shape future-ready organizations and empower people to manage and lead through the changing times.

3. How are you ensuring a consistent workplace experience FOR ALL your employees, irrespective of their role, age, gender, tenure etc. in the organization?
We have a standardized recruitment and onboarding process for all colleagues across the organization. Our policies, operating procedures and processes are transparent enabling a consistent workplace experience for everyone. Most importantly, a common thread that runs through our cultural fabric is a strong commitment to our core behaviours i.e. ‘The M&S Way (‘Talk straight, All in for the customer, Own it and get it done and Make every penny count’). These behaviours are at the heart of everything we do, every day.

4. How has your association with Great Place to Work® helped your business and strategic goals?
Our association with Great Place to Work® has strengthened our employer brand. It helps in attracting top talent, and also in leveraging best practices to drive engagement and retention.

Life @ Marks & Spencer Reliance India Pvt Ltd.

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