MetLife Global Operations Support Center Pvt. Ltd. is recognized among India's Best Companies to Work For 2019. Every year, Great Place to Work® identifies India's 100 Best Companies to Work For (with employee strength more than 500) through an objective and rigourous workplace culture assessment process.
MetLife Global Operations Support Center Pvt. Ltd. was established in Noida, India in 2007. It is the first MetLife managed global operations center outside North America. Their partners turn to them for Sales Support, Claims Management, Billing and Policy Administration and Corporate Functions support in areas such as Finance, Technology and Operations. They deliver a full range of support solutions, from transactional processes such as new account set up, claim indexing and billing support, to knowledge processes such as clinical resource support, business intelligence & data analytics and underwriting.
MetLife Global Operations Support Center Pvt. Ltd. has successfully created a Great Place to Work FOR ALL their employees as they have excelled on the 5 dimensions that are a hallmark of a High-Trust, High-Performance Culture™ – Credibility, Respect, Fairness, Pride and Camaraderie. In a rigorous assessment process conducted by the Great Place to Work® Institute, MetLife Global Operations Support Center Pvt. Ltd. met the minimum criteria on the Trust Index© Employee Survey, on the consistency of experience across all demographics and on the Culture Audit© People Practices Framework, to clear the first level i.e. getting Great Place to Work-Certified™.
Great Place to Work® is considered the ‘Gold Standard’ in workplace culture assessment and recognition.
As a certified organization, MetLife Global Operations Support Center Pvt. Ltd. became eligible to be considered among 'India's Best Companies to Work For 2019' – a list that features the 'Best of the Best’. The process of identifying India's Best Companies to Work For is based purely on the assessment findings and does not involve any jury or opinion based criteria.
Employees describe the working environment at MetLife Global Operations as friendly, employee centric, healthy, encouraging and supportive. They can strike a balance between their personal and professional life with the help of employee friendly leave policy, flexible timings, work from home facility. Benefits like gift vouchers to celebrate employees’ personal milestone, health check, medical insurance (parents included), Care Nine, dedicated cab for expecting mothers, make them feel valued. The organisation also focuses on and invests in employees’ learning & growth. Different training programs like MDP, foreign language courses, six sigma, etc. contribute to their professional development. Employees take pride in their association with MetLife and its CSR initiatives.
This page highlights more about the work culture of the organization, selected best people practices, the vision of the leadership and glimpses of employee life.
Read through to find out what makes MetLife Global Operations Support Center Pvt. Ltd. a Great Workplace.
Great Place to Work-Certified™ from April 2019 - March 2020. Certified for 2 years in a row!
India's Best Companies to Work For 2019
India’s 50 Best Workplaces in IT & IT-BPM 2018
This is a forum which is run by Business Excellence and supported by IT team to assist the seamless flow of Ideas from the generator and routed through all desired approvals without human interface. There is a strong reporting and governance structure of all Ideas throughout its approval cycles for rigor and timely implementation. This drives "Innovation and Immovation" to bring additional value to business. Additionally, it’s a ready reckoner and a reference point for reviewing any past improvements for implementation in other areas as well.
While thanking and recognition schemes for employees form an integral part building trust at the workplace, by treating vendors as a part of the family and engaging in vendor recognition programs helps align vendors to the organization values, ethics and principles of the company. Perform-Accolades-Transform or PAT is MetLife’s periodic and structured vendor recognition program. Based on pre-defined performance and feedback criteria, the eligibility criteria of the vendor recognition are defined. All eligible vendors who meet the criteria are invited for a meet and are recognised and awarded.
The best part is that MetLife is a captive unit so there is no workload pressure on the employees. Higher Management is very helpful, company policies are made keeping employee benefits in mind. Special cabs for expecting females, Sodexo vouchers, movie vouchers are some good initiatives by the company.