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Greetings from Great Place to Work®!

We hope you and your people are well and taking all necessary precautions in the context of COVID 19. Many of our clients are asking us how can the current black swan event be an opportunity to create a High-Trust and sustained High-Performance Culture.

We are happy to share that we have collated some practices introduced by best workplaces and some resources by our partners that you can leverage during these challenging times.

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COVID 19 crisis in India- What can we learn from the great workplaces?

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About The Organization

Brigade Hospitality Services Ltd. is recognized among India's Great Mid-size Workplaces 2019 and among India's Best Workplaces for Women 2019 (Top 75). Every year, Great Place to Work® identifies India's 50 Great Mid-size Workplaces (with employee strength of 100 to 500) through an objective and rigorous workplace culture assessment process. As a part of our annual research in India, this year a total of 747 organizations were evaluated and from them, we identified India’s 75 Best Workplaces for Women 2019.

Brigade Hospitality Services Ltd. (BHSL), is a wholly-owned subsidiary of Brigade Enterprises Ltd. Formally registered in June 2004, it pioneered the concept of professionally managed and branded serviced apartments under the brand name Brigade Homestead. The company has since extended its operations across multiple domains of the hospitality industry. These include – lifestyle membership clubs such as Signature Club Resort, Woodrose, Augusta, Galaxy and Regent Clubs, the two MLR Convention Centres and most recently The Northern Terrace, a venue for banqueting located at the World Trade Centre. The company is also involved in Institutional Catering, Banquets, Outdoor Catering and Event Management under its sub-brand 'Celebrations Catering & Events'.

Company Size

335 Employees

Industry

Hospitality

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Why Brigade Hospitality Services Limited is a Great Place to Work?

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Brigade Hospitality Services Ltd. has successfully created a Great Place to Work FOR ALL their employees as they have excelled on the 5 dimensions that are a hallmark of a High-Trust, High-Performance Culture™ – Credibility, Respect, Fairness, Pride and Camaraderie. In a rigorous assessment process conducted by the Great Place to Work® Institute, Brigade Hospitality Services Ltd. met the minimum criteria on the Trust Index© Employee Survey, on the consistency of experience across all demographics and on the Culture Audit© People Practices Framework, to clear the first level i.e. getting Great Place to Work-Certified™. 


Great Place to Work® is considered the ‘Gold Standard’ in workplace culture assessment and recognition.

As a certified organization, Brigade Hospitality Services Ltd. became eligible to be considered among 'India's Great Mid-size Workplaces 2019' – a list that features the 'Best of the Best’. The process of identifying India's Great Mid-size Workplaces is based purely on the assessment findings and does not involve any jury or opinion based criteria. 

Culture Snapshot 
Brigade Hospitality is an employee-oriented company. The management provides a family-like environment. The employees consider management as supportive and credible. They find the workplace conducive and encouraging which is reflected in the high employee referral. There is a culture of fun and celebration, which also is extended to the families of the employees.

This page highlights more about the work culture of the organization, selected best people practices, the vision of the leadership and glimpses of employee life. 

Read through to find out what makes Brigade Hospitality Services Ltd. a Great Workplace.

Recognitions awarded by Great Place to Work®

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Great Place to Work-Certified™ from May 2019 - April 2020

India's Great Mid-size Workplaces 2019

Among India's 75 Best Workplaces for Women 2019

Best People Practices

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Soap Box Sessions

At Brigade Hospitality Services Limited, training topics, activities and the agenda make the participants speak up, express their point of view, makes them think, wonder and grow. This is specifically conducted for team members on the Executive and above level. This helps them improve their communication, confidence and opens the mind to new concepts and ideas.

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English Language Training on WhatsApp

At Brigade Hospitality Services Limited, a WhatsApp group created called BookWormz is created across all levels of employees for the purpose of learning and improving English Language Skills. The Head of Learning shares a sentence that is incomplete or grammatically incorrect and employees who are part of this group reply with the answers they think correct. At the end of the day, the L&D Head compliments the person giving the correct answer. In case no one in the group has given the correct answer, the L&D Head gives the answer and explains the reasons so that they understand the usage.

Management does not encourage or believe in micro management. Makes employees take ownership of their responsibilities and actions. Recognizes our best performances and also provides guidance and support whenever required. Provided a good balance between work and personal life.

Employee Testimonial

We are a company that is as invested in its employees as it is in its customers. Ethics, shared values, growth opportunities, trust, appreciation and purpose are the major contributors for people to stay in the organization. Our leaders openly discuss issues faced by the business from financial to operational challenges. The relationship between employees and management is based on trust, we know we can discuss any issues any time without being judged. We are a family at work and beyond.

Employee Testimonial

Leaders Speak

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Vineet Verma

Executive Director & CEO, Brigade Hospitality Services Limited

1. What is your personal approach to making a Great Workplace? 
I believe in the philosophy of treating all our Associates as our internal customers. Our first priority is towards them and their welfare. We believe that a happy employee certainly makes for a happy customer. Happiness is best spread inside out.

2. What are the top 2 benefits you see of creating a Great Workplace? 
a) A happy employee with a happier family
b) “Service with a smile” resulting in a happy customer, increased loyalty and therefore improved revenues. 

3. What are your top people priorities? 
a) Respect all employees irrespective of hierarchy, age, status, etc. 
b) Ensure that the workplace where they spend maximum part of their working life is congenial, hygienic and well maintained 
c) Ensure right people get the right credit
d) Ensure deserving candidates get growth opportunities within the company 
e) Ensure a support system is in place that goes beyond the official constraints when it comes to helping our associates during their personal emergencies

4. How has your association with Great Place to Work® helped your business and strategic goals? 
It has helped us to assess our internal strengths and weaknesses when benchmarked with similar entities in India. We have commenced work in areas of further improvement which will help us become a better workplace and a preferred employer in the coming days.
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Nagaraj M

Asst. General Manager - HR, Brigade Hospitality Services Limited

1. What can your present and potential employees be sure of from a work culture perspective in the organization?
a) Friendly workplace, freedom to share ideas and being innovative. 
b) Team and Managers who are approachable.
c) We celebrate festivals and national holidays which makes our work very inclusive. 
d) We recognize and reward employees when they go out the way to create “wow” experiences for both internal and external customers. 

2. What, according to you, is a people challenge your industry is facing? 
Comparatively higher rate of attrition and shortage of skilled staff in the Hospitality Sector. 

3. How are you ensuring a consistent workplace experience FOR ALL your employees, irrespective of their role, age, gender, tenure, etc. in the organization? 
We have an open office approach. We are available anytime/anywhere for our employees. Whatever may be the issue employee has at his/her workplace, they can approach us. Sometimes this may disrupt our routine, but we think to be available and there for the team is our 1st priority. We practice this personally and ensure all HR touchpoints practice the same. Brigade Hospitality is a congenial place to work. We believe that a flat structure works better and doesn’t differentiate by position or title.

4. How has your association with Great Place to Work® helped your business and strategic goals? 
We have always been people-oriented secular, apolitical and have an ingrained culture of respecting all. Our association with Great Place to Work® has helped enhance this. Every new initiative is more focused and results specifically because Great Place to Work® has articulated many things which otherwise remain points of discussion.

Life @ Brigade Hospitality Services Limited

Glimpses of this Great Workplace

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