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Greetings from Great Place to Work®!

We hope you and your people are well and taking all necessary precautions in the context of COVID 19. Many of our clients are asking us how can the current black swan event be an opportunity to create a High-Trust and sustained High-Performance Culture.

We are happy to share that we have collated some practices introduced by best workplaces and some resources by our partners that you can leverage during these challenging times.

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COVID 19 crisis in India- What can we learn from the great workplaces?

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About The Organization

Silver Arrow Automobiles Pvt. Ltd. is recognized among India's Great Mid-size Workplaces 2019. Every year, Great Place to Work® identifies India's 50 Great Mid-size Workplaces (with employee strength of 100 to 500) through an objective and rigorous workplace culture assessment process.

Silver Arrows is a Mercedes-Benz Dealership in Delhi/NCR, established on 19th January 2013. Taking inspiration from the iconic Silver Arrows of 1932 and current-day Silver Arrows Formula One team, their driving force is to give their customers an unrivalled Mercedes-Benz sales and customer services. In the last 5 years, Silver Arrows has become synonymous with luxury, quality and excellence.

Company Size

297 Employees

Industry

Retail

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Why Silver Arrow Automobiles Pvt. Ltd. is a Great Place to Work?

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Silver Arrow Automobiles Pvt. Ltd. has successfully created a Great Place to Work FOR ALL their employees as they have excelled on the 5 dimensions that are a hallmark of a High-Trust, High-Performance Culture™ – Credibility, Respect, Fairness, Pride and Camaraderie. In a rigorous assessment process conducted by the Great Place to Work® Institute, Silver Arrow Automobiles Pvt. Ltd. met the minimum criteria on the Trust Index© Employee Survey, on the consistency of experience across all demographics and on the Culture Audit© People Practices Framework, to clear the first level i.e. getting Great Place to Work-Certified™ .


Great Place to Work® is considered the ‘Gold Standard’ in workplace culture assessment and recognition.

As a certified organization, Silver Arrow Automobiles Pvt. Ltd. became eligible to be considered among 'India's Great Mid-size Workplaces 2019' – a list that features the 'Best of the Best’. The process of identifying India's Great Mid-size Workplaces is based purely on the assessment findings and does not involve any jury or opinion based criteria.

Culture Snapshot
The working environment at Silver Arrow Automobiles is healthy and friendly. Management is accessible and helpful; HR too is supportive. Opportunities are given to learn & grow. Employees appreciate six week-off and ‘Aapki Baari’ suggestion program.

This page highlights more about the work culture of the organization, selected best people practices, the vision of the leadership and glimpses of employee life.

Read through to find out what makes Silver Arrow Automobiles Pvt. Ltd. a Great Workplace.

Recognitions awarded by Great Place to Work®

Click here to read more about the evaluation process.

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Great Place to Work-Certified™ from July 2018 - June 2019

India's Great Mid-size Workplaces 2019

Best People Practices

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Listening - Upward Communication

Aapki Baari

The Aapki Baari sessions at Silver Arrows Automobiles is an initiative to invite suggestions from employees where they interact with the MD & CEO presenting them suggestions. The MD then shares the implementation plan with the Silver Arrows Executive Leadership Team along with the defined responsibility of each member as per their area of implementation. Each participant is thanked for their suggestion along with the timeline mentioned for implementation. The individual whose suggestion has given the best business results is also awarded in their Annual Strategy Meet.    

Helping-Board

Developing

Mercedes-Benz Training & Certification

Mercedes-Benz India provides certification programs for Sales and Customer Service to employees at Silver Arrow Automobiles Pvt. Ltd. These programs are fully sponsored by the organization, and employees are nominated basis their performance and internal examination scores. These Certifications are also linked to promotions and salary increments through ways of rewards and recognition.

This organization allows its employees to put their words in front of management. Like- Aap ki baat,etc. Also, management thinks about executing new ideas to improve the organization to the next level.

Employee Testimonial

Employee empowerment, allowing team members to make customers delight using their own discretion & common sense, which can benefit our company. Also, paying attention to employee recognition & appreciation & having a special way to recognize & they honor good work!

Employee Testimonial

Leaders Speak

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TUSHAR KUMAR

DIRECTOR AND CEO, Silver Arrow Automobiles Pvt. Ltd.

1. What is your personal approach to making a Great Workplace?
Thriving workplace culture and that culture grouped with a strong vision, is usually, what makes a great place to work. Also, I personally believe that if the best people produce the best results then the best workplaces produce the best people. So we are constantly pushing towards creating a thriving workplace and we almost have to never worry about results because they automatically come by.

2. What are the top 2 benefits you see of creating a Great Workplace? 
I think that a Great Workplace creates highly passionate and collaborative team members who perform to their best capabilities and treat their work as a home and not just a 9 to 5 routine and working with people who are equally passionate is always a dream come true. Secondly, A Great Workplace attracts the type of talent that is willing to commit themselves to the organization rather than treating it as just a stepping-stone in their career. Therefore, happy people produce happy results and attract more happy people in the organization. In summary, we get happy employees and happier customers.

3. What are your top people priorities?
A strong workforce with a strong vision and an optimized plan is what sets us apart in the industry. We focus on identifying the right People and on planning the right career paths and development plans for them. Leadership is something we expect from all our team members, whether or not they have people-management responsibilities or direct reports. We start teaching this principle and the relevant leadership skills during the orientation of new hires so that our values are clear from the beginning.

4. How has your association with Great Place to Work® helped your business and strategic goals?
Our vision has always been to become the most preferred luxury automobile retailer in India and it is well-rooted from within the organization. ‘Great Place to Work®’ certification brings us one step closer to achieving our vision through recognition as a ‘Preferred Employer’ for our existing workforce as well as potential team members. We’ll continue on our aspiration to become the most preferred luxury auto retailer in India for customers, vendors, principals, and our people.
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NEHA BAVEJA

DGM - HR, Silver Arrow Automobiles Pvt. Ltd.

1. What can your present and potential employees be sure of from a work culture perspective in the organization?
Silver Arrows drives a high-performance culture – this assures top talent that we acknowledge and appreciate their outstanding work and unique contributions. Our strong Standard Operating Processes and robust Performance Management System serve as the backbone of our Culture.

2. What, according to you, is a people challenge your industry is facing?
Retaining top talent and giving them their unique career path to keep them constantly engaged and motivated is the topmost priority in the automobile industry. Talent generally loses direction and remains stuck in the same role for the most part of their career if not developed to utilize their true potential.

3. How are you ensuring a consistent workplace experience FOR ALL your employees, irrespective of their role, age, gender, tenure, etc. in the organization?
The key to consistency is to encourage the team to keep sharing their suggestions and views on the organization’s development areas. Our unique programs that connect the team directly with the Top Management contribute as the litmus test of our existing culture.

4. How has your association with Great Place to Work® helped your business and strategic goals?
Great Place to Work® has provided us with the window to experience and learn from the most successful companies and has fuelled our zeal towards redefining the ‘Best’ for our People.

Life @ Silver Arrow Automobiles Pvt. Ltd.

Glimpses of this Great Workplace

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