{"id":64224,"date":"2026-03-01T17:11:04","date_gmt":"2026-03-01T11:41:04","guid":{"rendered":"https:\/\/www.greatplacetowork.in\/?p=64224"},"modified":"2026-03-02T10:39:45","modified_gmt":"2026-03-02T05:09:45","slug":"ujjivan-small-finance-bank-trust-index","status":"publish","type":"post","link":"https:\/\/www.greatplacetowork.in\/web\/resources\/casestudies\/ujjivan-small-finance-bank-trust-index\/","title":{"rendered":"How Ujjivan Small Finance Bank sustained a 90%+ Trust Index Score while doubling its size"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"64224\" class=\"elementor elementor-64224\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-73f5bfaa elementor-section-content-middle equal-padding-T equal-padding-B elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"73f5bfaa\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2869c16b\" data-id=\"2869c16b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-189cd453 elementor-widget elementor-widget-heading\" data-id=\"189cd453\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">How Ujjivan Small Finance Bank sustained a 90%+ Trust Index Score while doubling its size<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5b83bb46\" data-id=\"5b83bb46\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6533a009 elementor-widget elementor-widget-image\" data-id=\"6533a009\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"600\" src=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/08\/ujjivan-small-finance-bank-logo-v2.png\" class=\"attachment-full size-full wp-image-60283\" alt=\"ujjivan-small-finance-bank-logo v2\" srcset=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/08\/ujjivan-small-finance-bank-logo-v2.png 600w, https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/08\/ujjivan-small-finance-bank-logo-v2-300x300.png 300w, https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/08\/ujjivan-small-finance-bank-logo-v2-150x150.png 150w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-47bb8e3e equal-padding-T elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"47bb8e3e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-42ca7774\" data-id=\"42ca7774\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4769b48e elementor-widget elementor-widget-image\" data-id=\"4769b48e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/elementor\/thumbs\/GWGI_Red-qy23d5u8imagwlr76coake9y78wrp4xyz4l31e4xyi.png\" title=\"...\" alt=\"GWGI_Red\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7423cd33 elementor-widget elementor-widget-html\" data-id=\"7423cd33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n    .socialicon a {\n  width: 35px;\n  height: 35px;\n  border: 1px solid #000;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  border-radius: 50px;\n  margin-right: 4px;\n  text-decoration: none;\n}\n.socialicon i {\n  color: #000;\n  margin: auto;\n}\n<\/style>\n<link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.0.0-beta3\/css\/all.min.css\">\n<!-- AddToAny BEGIN -->\n<div class=\"a2a_kit a2a_kit_size_32 a2a_default_style socialicon\">\n\n<a class=\"a2a_button_whatsapp\"><i class=\"fab fa-whatsapp\"><\/i><\/a>\n<a class=\"a2a_button_facebook\"><i class=\"fab fa-facebook-f\"><\/i><\/a>\n<a class=\"a2a_button_twitter\"><img decoding=\"async\" src=\"https:\/\/www.greatplacetowork.in\/wp-content\/uploads\/2022\/09\/logo-with-transparent-box.svg\" class=\"w-100\" alt=\"twitter\"><\/a>\n<a class=\"a2a_button_linkedin\"><i class=\"fab fa-linkedin-in\"><\/i><\/a>\n<\/div>\n<script defer src=\"https:\/\/static.addtoany.com\/menu\/page.js\"><\/script>\n<!-- AddToAny END -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-742d01f8 elementor-widget elementor-widget-heading\" data-id=\"742d01f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Meet Ujjivan Small Finance Bank (USFB)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2782fed elementor-widget elementor-widget-text-editor\" data-id=\"2782fed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline; color: #000000;\"><a style=\"color: #000000; text-decoration: underline;\" href=\"https:\/\/www.greatplacetowork.in\/great\/company\/ujjivan-small-finance-bank-limited\" target=\"_blank\" rel=\"noopener\">VIEW COMPANY PROFILE<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4cb4d39d  equal-padding-B elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4cb4d39d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4b2dfdc3\" data-id=\"4b2dfdc3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-61972708 hrblocklist elementor-widget elementor-widget-text-editor\" data-id=\"61972708\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"margin-bottom: 15px; font-size: 24px;\">About The Company<\/h4><p style=\"margin-bottom: 16px;\"><strong>Ujjivan Small Finance Bank (USFB)<\/strong> Limited is among the leading small finance banks as it remains committed to serve the unserved and underserved segments through financial and digital inclusion.<\/p><p style=\"margin-bottom: 16px;\">Ujjivan Financial Services Limited (UFSL) commenced operations as an NBFC in 2005, with the mission to provide a full range of financial services to the \u2018economically active poor\u2019. On receipt of License from RBI, UFSL set up Ujjivan Small Finance Bank (USFB) and USFB commenced its Banking operations from February 1, 2017.<\/p><p style=\"margin-bottom: 16px;\">The Bank has a Pan-India presence, with over 95.1 lakh customers, 753 banking touchpoints across 326 districts, 26 states and Union Territories. Gross loan book stands at \u20b932,122 crore with a deposit base of \u20b937,630 crore as of March 31, 2025.<\/p><p style=\"margin-bottom: 16px;\">Ujjivan Small Finance Bank has been assigned a credit rating of AA- (Stable)\/A1+ from CARE\/CRISIL respectively towards its long-term bank facilities, fixed deposits and CD program depicting sustenance of Ujjivan Small Finance Bank\u2019s Performance.<\/p><ul><li><strong>Employee Strength:<\/strong> 24,500+ India based employees<\/li><li><strong>Industry:<\/strong> Banking and Financial Services<\/li><li><strong>Indian HQ:<\/strong> Bangalore<\/li><\/ul><p><strong>Great Place To Work Experience:<\/strong><\/p><p>\u201cSince partnering with Great Place To Work, Ujjivan Small Finance Bank has seen a significant improvement in employee satisfaction, trust scores, and retention rates. With one of the lowest attrition rates in the banking sector at &lt;20% and an infant attrition rate of just &lt;5%, the bank has successfully created a workplace that employees want to be a part of.<\/p><p>By continuously leveraging the Great Place To Work insights, Ujjivan Small Finance Bank is committed to evolving as an organisation that not only delivers business success but also nurtures its employees at every stage of their journey.\u201d<\/p><p>\u2014<strong>Ms. Chandralekha Chaudhuri, Head of HR at Ujjivan Small Finance Bank Limited<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2ac67de2\" data-id=\"2ac67de2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-458f934f elementor-widget elementor-widget-text-editor\" data-id=\"458f934f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tFrom humble beginnings to one of the industry leaders, Ujjivan Small Finance Bank&#8217;s journey is a compelling story of growth, innovation, and employee engagement. Founded with a mission to provide financial inclusion to the underserved, Ujjivan Small Finance Bank has scaled up exponentially since its inception. However, what sets this organisation apart is its commitment to fostering a great workplace culture and prioritising employee experience. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddaeb7c elementor-widget elementor-widget-text-editor\" data-id=\"ddaeb7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This case study delves into <a href=\"https:\/\/www.ujjivansfb.in\/\" target=\"_blank\" rel=\"noopener\">Ujjivan Small Finance Bank\u2019s<\/a> inspiring journey, exploring how its leadership has successfully navigated the challenges of rapid growth while fostering a positive, supportive work environment that drives business success.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54a7712e content-space-B elementor-widget elementor-widget-image\" data-id=\"54a7712e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1440\" height=\"810\" src=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/08\/Ujjivan-growth-graph-image.png\" class=\"attachment-full size-full wp-image-60247\" alt=\"Ujjivan-growth-graph-image\" srcset=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/08\/Ujjivan-growth-graph-image.png 1440w, https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/08\/Ujjivan-growth-graph-image-300x169.png 300w, https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/08\/Ujjivan-growth-graph-image-1024x576.png 1024w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-797f6eaf elementor-widget elementor-widget-text-editor\" data-id=\"797f6eaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>*Note 1: (Ujjivan Financial Services Limited (UFSL) has partnered with Great Place To Work India during the period 2009 to 2016 || Ujjivan Small Finance Bank (USFB) has partnered with Great Place To Work India during the period 2017 to 2025)<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-328cf19c elementor-widget elementor-widget-heading\" data-id=\"328cf19c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Behind the Numbers: A High-Performing Culture<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b763182 elementor-widget elementor-widget-text-editor\" data-id=\"2b763182\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ujjivan Small Finance Bank&#8217;s journey demonstrates the transformative impact of a strong, employee-centric culture on business growth and performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-231116d2 elementor-widget elementor-widget-text-editor\" data-id=\"231116d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This sustainable success is powered by a strong foundational intent and a visionary leadership strategy, also evidenced by its sustained recognition in prestigious lists like <a href=\"https:\/\/www.greatplacetowork.in\/indias-best-companies-to-work-for\">India&#8217;s Best Companies to Work For<\/a>, <a href=\"https:\/\/www.greatplacetowork.in\/indias-best-workplaces-in-bfsi\">India\u2019s Best Workplaces in BFSI<\/a>, and <a href=\"https:\/\/www.greatplacetowork.in\/indias-best-workplaces-building-a-culture-of-innovation-by-all\">India\u2019s Best Workplaces Building a Culture of Innovation by All.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7813d9eb elementor-widget elementor-widget-heading\" data-id=\"7813d9eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Evolution across Growth Phases<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66a1801 elementor-widget elementor-widget-text-editor\" data-id=\"66a1801\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWhile Ujjivan Small Finance Bank has grown exponentially over the years, what has stayed consistent is the people first strategy and the leadership\u2019s commitment to creating and sustaining a high-trust, high-performance culture. A strong employee-centric culture has proven to be the strongest pillar in times of growth and recovery; in both instances, Ujjivan Small Finance Bank outperformed its competition. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48f40b29 elementor-widget elementor-widget-heading\" data-id=\"48f40b29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Commitment to foundational values amidst rapid expansion<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-562f3a3e elementor-widget elementor-widget-text-editor\" data-id=\"562f3a3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Leading with Purpose:<\/strong> From its early days as an NBFC to becoming a trusted Small Finance Bank, Ujjivan Small Finance Bank\u2019s leadership has remained committed to its core people-first culture. Leaders have acted as role models, fostering a culture of ownership and accountability. During the COVID-19 crisis, rather than laying off employees, Ujjivan Small Finance Bank redeployed staff to teams where focus was required, demonstrating its commitment to job security and resilience. This leadership intent has strengthened employee trust and reinforced the bank\u2019s people-first philosophy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42736e72 elementor-widget elementor-widget-text-editor\" data-id=\"42736e72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Bank\u2019s people philosophy has stood the test of time as it has evolved with modern HR strategies. Transparent hiring through structured Job Descriptions, fair compensation through compensation benchmarking, and career growth via personalised training programs ensure a dynamic yet consistent culture experience for the employees. The focus isn\u2019t limited to hiring employees but nurturing careers by staying true to organisational values while integrating new-age, tech-driven HR solutions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1adf127d elementor-widget elementor-widget-text-editor\" data-id=\"1adf127d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Hiring for Shared Values<\/strong>: A structured recruitment process, including competency-based hiring and Hogan\u2019s assessment, ensures a strong cultural fit, especially at the top and middle leadership. Employee referrals serve as a strategic filter for culture-fit hiring. The Bank\u2019s focus on Internal Job Postings (IJP) facilitated over 1,500 internal movements in FY 2024\u201325, promoting career growth and enhancing retention. This approach forms a key pillar of the Bank\u2019s overall HR strategy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bea7c1e elementor-widget elementor-widget-heading\" data-id=\"3bea7c1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">The Human Factor in Hypergrowth<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28717c72 elementor-widget elementor-widget-text-editor\" data-id=\"28717c72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUjjivan Small Finance Bank\u2019s leadership understands the critical role that supervisors play in employee experience. Recognising that supervisors \u201cmake or break\u201d the experience, the bank has invested in extensive development programs to prepare supervisors as empathetic, capable and accountable leaders who can support and grow their teams effectively. They are the true ambassadors of creating the Ujjivan Small Finance Bank experience for employees.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4db11573 elementor-widget elementor-widget-text-editor\" data-id=\"4db11573\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWith a remarkable attrition rate of <20% in the banking industry, its ability to retain talent speaks volumes about its culture. Programs like EDGE (Executive Development for Growth and Excellence) help the organisation to identify and nurture high-potential employees through personalized development plans and career growth. By incorporating simulations, psychometric assessments, and real-world case studies, the EDGE program fosters an environment that prioritises understanding individual strengths and growth areas. Additionally, it promotes a culture of empathy and support, allowing supervisors to become effective mentors.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e01cba7 elementor-widget elementor-widget-text-editor\" data-id=\"7e01cba7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>There are also programs like \u201cRise and Shine\u201d, which focus on uplifting underperforming team members through targeted training and guidance. Together, these programs enhance the supervisor-employee relationship, ensuring a more engaged and motivated workforce.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e245c95   elementor-widget elementor-widget-heading\" data-id=\"6e245c95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">The Tech Factor in Hypergrowth<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bdff678 elementor-widget elementor-widget-text-editor\" data-id=\"2bdff678\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ujjivan Small Finance Bank has actively embraced technology to meet the demands of its growing workforce. With a Generative AI chatbot, the bank has streamlined communication, allowing employees to get the support they need quickly. The bot prioritises high-risk queries, ensuring they are addressed within 24 hours. This balance of human accessibility and tech-driven efficiency has enabled Ujjivan Small Finance Bank to maintain a strong employee experience at scale.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30592320 elementor-widget elementor-widget-text-editor\" data-id=\"30592320\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAdditionally, the bank has automated HR processes, made learning more accessible and seamless, and streamlined operations for AI-driven compliance tools, making it a future-ready organisation. Embracing this transformation also meant continuous upskilling, listening, and creating new opportunities for the workforce.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77136789 elementor-widget elementor-widget-text-editor\" data-id=\"77136789\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThrough these strategies, Ujjivan Small Finance Bank has not only maintained its core values but has also leveraged technology and leadership-driven initiatives to sustain its people-first culture amidst rapid growth.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-398149c8 content-space-B elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"398149c8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-46c2ee59\" data-id=\"46c2ee59\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7d217b94 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7d217b94\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-76a63d17\" data-id=\"76a63d17\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bd44757 content-space-B elementor-widget elementor-widget-image\" data-id=\"bd44757\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/08\/Sanjeev-nautiyal-managing-director-and-ceo-at-ujjivan-1.png\" class=\"attachment-full size-full wp-image-60248\" alt=\"Sanjeev-nautiyal-managing-director-and-ceo-at-ujjivan 1\" srcset=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/08\/Sanjeev-nautiyal-managing-director-and-ceo-at-ujjivan-1.png 800w, https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/08\/Sanjeev-nautiyal-managing-director-and-ceo-at-ujjivan-1-300x300.png 300w, https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/08\/Sanjeev-nautiyal-managing-director-and-ceo-at-ujjivan-1-150x150.png 150w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4c05bbb8\" data-id=\"4c05bbb8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-311c63a2 elementor-blockquote--skin-clean elementor-widget__width-initial elementor-widget elementor-widget-blockquote\" data-id=\"311c63a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tAt Ujjivan Small Finance Bank, we have always believed that putting people first is not just good culture\u2014it\u2019s good business. As we scaled from a grassroots microfinance institution into a pan-India small finance bank, serving over 90 lakh customers, the challenge was never just operational\u2014it was cultural. How do you retain the soul of a close-knit organisation while growing at this pace? The answer lies in staying deeply connected to our people. We invested early in leadership development, built platforms for feedback and transparency, and ensured no one was left behind- even during the toughest times, like the pandemic, when we chose redeployment over layoffs. Our 15-year (*Note 1) partnership with Great Place To Work has been a compass in that journey, affirming that we can grow fast, stay agile, and still be the kind of workplace where trust, dignity, and purpose thrive at every level. \t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\"><strong>Sanjeev Nautiyal<\/strong>, Managing Director &amp; Chief Executive Officer, Ujjivan Small Finance Bank Limited<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7346be35  equal-padding-B elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7346be35\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-372c4f4f\" data-id=\"372c4f4f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-163497ca\" data-id=\"163497ca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5358b207   elementor-widget elementor-widget-heading\" data-id=\"5358b207\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Deep Listening Partnership with Great Place To Work<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b24b55a elementor-widget elementor-widget-text-editor\" data-id=\"b24b55a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ujjivan Small Finance Bank first partnered with <a href=\"https:\/\/www.greatplacetowork.in\/\">Great Place To Work<\/a> in 2009 and since then, has trusted it as a true listening partner. The HR team at Ujjivan Small Finance Bank endorses that the insights gathered from the Trust Index survey in the early years of its partnership with Great Place To Work were instrumental in shaping the organisational culture. A notable strength identified was the strong pride employees, particularly in field roles, felt in their association with the bank, largely due to the impactful nature of work. Today, <strong>95% of employees at Ujjivan Small Finance Bank strongly endorse their workplace.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c97bf2b elementor-widget elementor-widget-text-editor\" data-id=\"7c97bf2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>While the assessments highlighted several strengths, employees also shared important areas for improvement. Some employees expressed concerns about the lack of uniformity in the employee experience across the organisation as it grows. Low sentiment around fun at the <strong>workplace was also observed<\/strong>. Finally, employees highlighted the <strong>need for better communication and transparency<\/strong>, with a desire for more open conversations and regular updates about what\u2019s happening across the organisation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63b5814a   elementor-widget elementor-widget-heading\" data-id=\"63b5814a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Trust Index Insights as catalysts for change<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b666cb9 elementor-widget elementor-widget-text-editor\" data-id=\"b666cb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This invaluable feedback acted as a catalyst for change, prompting the introduction of initiatives like <strong>town halls, digitisation and standardisation of Rewards and Recognition, numerous engagement activities, and the shift to digital newsletters.<\/strong> Holding regular town halls facilitated improved communication. The shift from print to digital newsletters led to a 20% increase in employee engagement, highlighting the positive response to more accessible and timely internal communication. Overall, the Trust Index insights enabled Ujjivan Small Finance Bank to benchmark its workplace environment against industry standards, while also identifying core strengths and priority areas for improvement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2624322e content-space-B elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2624322e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-20f2250b\" data-id=\"20f2250b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-62f3ab9 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62f3ab9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3947889e\" data-id=\"3947889e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50911ff8 content-space-B elementor-widget elementor-widget-image\" data-id=\"50911ff8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/08\/Chandralekha-head-of-hr-at-ujjivan-1.png\" class=\"attachment-full size-full wp-image-60249\" alt=\"\" srcset=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/08\/Chandralekha-head-of-hr-at-ujjivan-1.png 800w, https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/08\/Chandralekha-head-of-hr-at-ujjivan-1-300x300.png 300w, https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/08\/Chandralekha-head-of-hr-at-ujjivan-1-150x150.png 150w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1ae152a0\" data-id=\"1ae152a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ce39786 elementor-blockquote--skin-clean elementor-widget__width-initial elementor-widget elementor-widget-blockquote\" data-id=\"2ce39786\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tOver the last 15 years, we\u2019ve used our experience with Great Place To Work to gather insights and transform how we communicate, recognise, and grow our people. From townhalls and digitised rewards &amp; recognition to AI-driven employee grievance chatbots and AI-driven Learning Management System, everything we\u2019ve built stems from the voice of our people. Being certified for 7 years and three straight years in the Top 25 BFSI in India reflects not just consistency, but evolution.\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\"><strong>Ms. Chandralekha Chaudhuri<\/strong>, Head of HR at Ujjivan Small Finance Bank Limited<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-684ebe04 equal-padding-B elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"684ebe04\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-516db416\" data-id=\"516db416\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1f36f197\" data-id=\"1f36f197\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ad4efb3   elementor-widget elementor-widget-heading\" data-id=\"2ad4efb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">The development of TRUST 360\u00b0 Framework<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-140a7544 elementor-widget elementor-widget-text-editor\" data-id=\"140a7544\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAfter thorough transformations driven by the insights from the Trust Index Survey, Ujjivan Small Finance Bank developed the TRUST 360\u00b0 Framework, which aligns people-centric practices with business growth and organisational resilience. This model encapsulates five core pillars, each representing a distinct strategic lever contributing to Ujjivan Small Finance Bank\u2019s enduring success as a Great Place To Work.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64d1f49a content-space-B elementor-widget elementor-widget-image\" data-id=\"64d1f49a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1379\" height=\"776\" src=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/08\/Ujjivan-case-study-image-02.jpg\" class=\"attachment-full size-full wp-image-60250\" alt=\"Ujjivan-case study image 02\" srcset=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/08\/Ujjivan-case-study-image-02.jpg 1379w, https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/08\/Ujjivan-case-study-image-02-300x169.jpg 300w, https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/08\/Ujjivan-case-study-image-02-1024x576.jpg 1024w\" sizes=\"(max-width: 1379px) 100vw, 1379px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22cc7e69 elementor-widget elementor-widget-heading\" data-id=\"22cc7e69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Additional Highlights<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-797b03b9 content-space-B elementor-widget elementor-widget-text-editor\" data-id=\"797b03b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li> Gender diversity at <strong class=\"theme-text-red\">56%<\/strong> women on the Board of Directors and <strong class=\"theme-text-red\">20%<\/strong> in total workforce.<\/li>\n \t<li>Employee attrition at <strong class=\"theme-text-red\"><20%<\/strong>, among the lowest in the banking sector, demonstrating high retention.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de2cc44 elementor-widget elementor-widget-heading\" data-id=\"de2cc44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">In a Nutshell<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50df7edd elementor-widget elementor-widget-text-editor\" data-id=\"50df7edd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tFrom its early days as an NBFC to becoming a trusted Small Finance Bank, Ujjivan Small Finance Bank\u2019s leadership has remained committed to its core values. Its people philosophy has remained intact even as it evolved with modern HR strategies. The insights and data-driven assessments provided by Great Place To Work have played a pivotal role in refining its employee experience lifecycle, from hiring and onboarding to engagement and retention. Today, 95% employees proudly endorse their company to friends and family as a great workplace. The bank has consistently analysed employee feedback, strengthening key areas such as leadership development, performance management, and workplace inclusivity.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-327ec3ca elementor-widget elementor-widget-heading\" data-id=\"327ec3ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Author<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51dd6e56 elementor-widget elementor-widget-heading\" data-id=\"51dd6e56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><strong>Shambhavi Agrawal,  <\/strong> Content Manager, Great Place To Work India\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-16f5187b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16f5187b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-637583ff\" data-id=\"637583ff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64b2d061 elementor-widget elementor-widget-text-editor\" data-id=\"64b2d061\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Transformed your workplace culture with insights provided by Great Place To Work? We want to hear all about it! Share your organization&#8217;s journey, challenges, and triumphs by emailing us at <a href=\"mailto:in_researchandinsights@greatplacetowork.com\">in_researchandinsights@greatplacetowork.com<\/a>. Your story can inspire others to create exceptional workplaces.\u00a0<\/p><p>Tell your story. Join the movement. Let\u2019s make<b><i> every place become a great place to work for all.<\/i><\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How Ujjivan Small Finance Bank sustained a 90%+ Trust Index Score while doubling its size Meet Ujjivan Small Finance Bank (USFB) VIEW COMPANY PROFILE About The Company Ujjivan Small Finance Bank (USFB) Limited is among the leading small finance banks as it remains committed to serve the unserved and underserved segments through financial and digital <a href=\"https:\/\/www.greatplacetowork.in\/web\/resources\/casestudies\/ujjivan-small-finance-bank-trust-index\/\" class=\"more-link\">&#8230;<span class=\"screen-reader-text\">  How Ujjivan Small Finance Bank sustained a 90%+ Trust Index Score while doubling its size<\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":60279,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[177],"tags":[],"class_list":["post-64224","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casestudies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Ujjivan Small Finance Bank sustained a 90%+ Trust Index Score while doubling its size - Great Place to Work<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Ujjivan Small Finance Bank sustained a 90%+ Trust Index Score while doubling its size - Great Place to Work\" \/>\n<meta property=\"og:description\" content=\"How Ujjivan Small Finance Bank sustained a 90%+ Trust Index Score while doubling its size Meet Ujjivan Small Finance Bank (USFB) VIEW COMPANY PROFILE About The Company Ujjivan Small Finance Bank (USFB) Limited is among the leading small finance banks as it remains committed to serve the unserved and underserved segments through financial and digital ... 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