{"id":64423,"date":"2026-03-02T12:58:15","date_gmt":"2026-03-02T07:28:15","guid":{"rendered":"https:\/\/www.greatplacetowork.in\/?p=64423"},"modified":"2026-03-02T13:22:01","modified_gmt":"2026-03-02T07:52:01","slug":"ihg-hotels-culture-success-story","status":"publish","type":"post","link":"https:\/\/www.greatplacetowork.in\/web\/resources\/casestudies\/ihg-hotels-culture-success-story\/","title":{"rendered":"What makes 97% employees at IHG Hotels &amp; Resorts endorse the brand"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"64423\" class=\"elementor elementor-64423\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-377be012 elementor-section-content-middle equal-padding-T equal-padding-B elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"377be012\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-67515773\" data-id=\"67515773\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25bf73cf elementor-widget elementor-widget-heading\" data-id=\"25bf73cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">What makes 97% employees at IHG Hotels &amp; Resorts endorse the brand<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4b0fcc60\" data-id=\"4b0fcc60\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4dba9ef7 elementor-widget elementor-widget-image\" data-id=\"4dba9ef7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"60\" src=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/11\/IHG-logo.png\" class=\"attachment-full size-full wp-image-61452\" alt=\"IHG logo\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45a6aa95 equal-padding-T elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45a6aa95\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3f58b9a7\" data-id=\"3f58b9a7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa6d570 elementor-widget elementor-widget-image\" data-id=\"aa6d570\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/elementor\/thumbs\/GWGI_Red-qy23d5u8imagwlr76coake9y78wrp4xyz4l31e4xyi.png\" title=\"...\" alt=\"GWGI_Red\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-122897ae elementor-widget elementor-widget-html\" data-id=\"122897ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n    .socialicon a {\n  width: 35px;\n  height: 35px;\n  border: 1px solid #000;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  border-radius: 50px;\n  margin-right: 4px;\n  text-decoration: none;\n}\n.socialicon i {\n  color: #000;\n  margin: auto;\n}\n<\/style>\n<link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.0.0-beta3\/css\/all.min.css\">\n<!-- AddToAny BEGIN -->\n<div class=\"a2a_kit a2a_kit_size_32 a2a_default_style socialicon\">\n\n<a class=\"a2a_button_whatsapp\"><i class=\"fab fa-whatsapp\"><\/i><\/a>\n<a class=\"a2a_button_facebook\"><i class=\"fab fa-facebook-f\"><\/i><\/a>\n<a class=\"a2a_button_twitter\"><img decoding=\"async\" src=\"https:\/\/www.greatplacetowork.in\/wp-content\/uploads\/2022\/09\/logo-with-transparent-box.svg\" class=\"w-100\" alt=\"twitter\"><\/a>\n<a class=\"a2a_button_linkedin\"><i class=\"fab fa-linkedin-in\"><\/i><\/a>\n<\/div>\n<script defer src=\"https:\/\/static.addtoany.com\/menu\/page.js\"><\/script>\n<!-- AddToAny END -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68e024f6 elementor-widget elementor-widget-heading\" data-id=\"68e024f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Meet IHG Hotels <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b987a7 elementor-widget elementor-widget-text-editor\" data-id=\"7b987a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"text-decoration: underline; color: #000000;\"><a style=\"color: #000000; text-decoration: underline;\" href=\"https:\/\/www.greatplacetowork.in\/great\/company\/intercontinental-hotels-group\" target=\"_blank\" rel=\"noopener\">VIEW COMPANY PROFILE<\/a><\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-42aedae3  equal-padding-B elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"42aedae3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-115f4004\" data-id=\"115f4004\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d05b09f hrblocklist elementor-widget elementor-widget-text-editor\" data-id=\"1d05b09f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"margin-bottom: 15px; font-size: 24px;\">About The Company<\/h4>\n<p style=\"margin-bottom: 16px;\"><strong>IHG\u00ae<\/strong> Hotels &amp; Resorts is one of the world\u2019s leading hotel companies, powered by around 385,000 colleagues across more than 100 countries, all committed to delivering True Hospitality for Good. With a diverse portfolio of well-differentiated brands, we serve a wide range of guests and are trusted by millions of consumers worldwide. Our scale, global presence, and people-first culture allow us to create exceptional experiences, foster sustainable growth, and strengthen our position as a hospitality leader across markets.<\/p>\n\n<ul>\n \t<li><strong>Industry:<\/strong> Hospitality<\/li>\n \t<li><strong>Employee Strength:<\/strong> 4500+  India-based employees<\/li>\n<\/ul>\n<strong>Great Place To Work Experience:<\/strong>\n\n\u201cIHG\u2019s partnership with <a href=\"https:\/\/www.greatplacetowork.in\">Great Place To Work India<\/a> exemplifies how leveraging robust insights, coupled with committed leadership and a focused employee experience strategy, can drive meaningful and sustainable cultural transformation. As we look to the future, it remains resolute in advancing its organisational culture, fostering an environment where talent development and business performance progress in strategic alignment.\u201d\n\n\u2014<strong>Deepali Bhardwaj, Regional Director, HR (South-West Asia), Intercontinental Hotel Group<\/strong>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7e6486ae\" data-id=\"7e6486ae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d0c9975 elementor-widget elementor-widget-text-editor\" data-id=\"7d0c9975\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.greatplacetowork.in\/great\/company\/intercontinental-hotels-group\">IHG Hotels &amp; Resorts<\/a>, a leading hospitality brand, has a growing presence in India with 59 operating hotels across six distinctive brands: Six Senses, InterContinental Hotels &amp; Resorts, Crowne Plaza, Holiday Inn, Holiday Inn Express, and Voco. With a multi-generational workforce of over 4,500 colleagues, it has been actively redefining its workplace culture. Seeking external benchmarking in key culture markers, in 2017, IHG first partnered with Great Place To Work India and has entrusted it as its workplace culture partner ever since.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53294269 elementor-widget elementor-widget-heading\" data-id=\"53294269\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Key Highlights:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d969939 content-space-B elementor-widget elementor-widget-text-editor\" data-id=\"7d969939\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>Ranked among <strong class=\"theme-text-red\">Top 10<\/strong> in <a href=\"https:\/\/www.greatplacetowork.in\/indias-best-companies-to-work-for\">India\u2019s Best Companies To Work For 2025<\/a><\/li>\n \t<li><strong class=\"theme-text-red\">97%<\/strong> of its employees confirm they would endorse IHG as a great workplace<\/li>\n \t<li>Recognised as one of the <a href=\"https:\/\/www.greatplacetowork.in\/best-workplaces-in-asia\">Best Workplaces\u2122 in Asia 2025<\/a><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4026c7c elementor-widget elementor-widget-heading\" data-id=\"4026c7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Culture Assessment and More<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78d9660b elementor-widget elementor-widget-text-editor\" data-id=\"78d9660b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The journey began with insights from the Trust Index and Culture Audit. The Trust Index Survey assesses employee perceptions, fostering trust, camaraderie, and fairness. Culture Audit assesses an organisation\u2019s practices to evaluate how well its culture supports employees and their potential.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62923807 content-space-B elementor-widget elementor-widget-image\" data-id=\"62923807\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/11\/Culture-Assessment-and-More\u200b-image.jpg\" class=\"attachment-full size-full wp-image-61431\" alt=\"Culture Assessment and More\u200b image\" srcset=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/11\/Culture-Assessment-and-More\u200b-image.jpg 800w, https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/11\/Culture-Assessment-and-More\u200b-image-300x300.jpg 300w, https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/11\/Culture-Assessment-and-More\u200b-image-150x150.jpg 150w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f485b3e elementor-widget elementor-widget-text-editor\" data-id=\"3f485b3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Great Place To Work shared detailed reports and presentations with actionable insights to enhance its culture. IHG thoroughly utilised these findings to deep dive into demographic-based and location-specific insights, uncovering differences in leadership styles and employee sentiment across its properties. Knowledge of these gaps was then used as an opportunity for growth.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f292fb3 elementor-widget elementor-widget-heading\" data-id=\"6f292fb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Trust Index Deep Dive and Culture Transformation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bc8b3d0 elementor-widget elementor-widget-text-editor\" data-id=\"4bc8b3d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the 2023 Trust Index survey, IHG observed \u2018recognition\u2019 and \u2018fairness\u2019 as key focus areas with scores falling slightly below the benchmarks. In response, it implemented <strong>unit-level recognition programs<\/strong> and launched <strong>peer-to-peer appreciation initiatives<\/strong> throughout 2023\u201324.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66edd996 elementor-widget elementor-widget-text-editor\" data-id=\"66edd996\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The result was a clear shift in sentiment: by the 2024 survey, <strong>recognition scores had improved by nearly 8 points, and fairness perceptions rose by 6 points<\/strong>, reflecting the tangible outcomes of focused leadership interventions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b06bcca elementor-widget elementor-widget-text-editor\" data-id=\"2b06bcca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAdditionally, IHG has implemented some unique practices based on Trust Index insights:\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fd1b5db elementor-widget elementor-widget-n-accordion\" data-id=\"2fd1b5db\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8020\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-8020\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <strong>5-day work week<\/strong> in its hotels <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8020\" class=\"elementor-element elementor-element-586acd21 e-con-full e-flex e-con e-child\" data-id=\"586acd21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8020\" class=\"elementor-element elementor-element-5e0c1a6e e-flex e-con-boxed e-con e-child\" data-id=\"5e0c1a6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36609041 elementor-widget elementor-widget-text-editor\" data-id=\"36609041\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A rarity in the hotel industry.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8021\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8021\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <strong>A Big Hairy Audacious Goal: Five-year strategic intervention to make employee infrastructure as exceptional as guests<\/strong>  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8021\" class=\"elementor-element elementor-element-294fcef1 e-con-full e-flex e-con e-child\" data-id=\"294fcef1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8021\" class=\"elementor-element elementor-element-111f503e e-flex e-con-boxed e-con e-child\" data-id=\"111f503e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5511f404 elementor-widget elementor-widget-text-editor\" data-id=\"5511f404\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIHG revamped staff cafeterias and bunker rooms with guest amenities, built gyms, charging stations, healthy meals, and similar amenities. This not only improved employee wellbeing, but also brought a bottom-line impact with considerably reduced attrition.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8022\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8022\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <strong>Voice of Colleague councils<\/strong> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8022\" class=\"elementor-element elementor-element-1cb921df e-con-full e-flex e-con e-child\" data-id=\"1cb921df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8022\" class=\"elementor-element elementor-element-7ec7e29a e-flex e-con-boxed e-con e-child\" data-id=\"7ec7e29a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d280400 elementor-widget elementor-widget-text-editor\" data-id=\"2d280400\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Voice of Colleague Council was launched to give every department, from Food &amp; Beverages to Engineering, a seat at the table. Colleagues are nominated from each department, to represent them at meetings led by the Hotel General Manager, to connect and share honest feedback.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8023\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8023\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <strong>Special inclusion drives<\/strong>  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8023\" class=\"elementor-element elementor-element-24023278 e-con-full e-flex e-con e-child\" data-id=\"24023278\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8023\" class=\"elementor-element elementor-element-72e45fd8 e-flex e-con-boxed e-con e-child\" data-id=\"72e45fd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d7ca647 elementor-widget elementor-widget-text-editor\" data-id=\"4d7ca647\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As a part of a special inclusion drive, IHG hires and trains people with disabilities. People with speech and hearing impairments are hired and trained to excel at their jobs. Sign language posters are established in the back areas to equip all colleagues in communicating effectively.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c301003 elementor-widget elementor-widget-text-editor\" data-id=\"7c301003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The successful implementation of these initiatives reflects a commitment to employee feedback and cultural transformation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6508d290 elementor-widget elementor-widget-image\" data-id=\"6508d290\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/11\/celebrations-at-ihg.jpg\" class=\"attachment-full size-full wp-image-61432\" alt=\"celebrations-at-ihg\" srcset=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/11\/celebrations-at-ihg.jpg 1920w, https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/11\/celebrations-at-ihg-300x169.jpg 300w, https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/11\/celebrations-at-ihg-1024x576.jpg 1024w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e206908 elementor-widget elementor-widget-heading\" data-id=\"e206908\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Culture Redefining Tenets by Great Place To Work<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-522e7519 elementor-widget elementor-widget-heading\" data-id=\"522e7519\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">01 Location-specific insights<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c7e62e6 elementor-widget elementor-widget-text-editor\" data-id=\"1c7e62e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThe Trust Index Survey provides thorough insight, with a feature to slice and dice the employee feedback across its locations. IHG leveraged these insights to identify areas of strength and improvement for its various properties across India.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66bee9be elementor-widget elementor-widget-text-editor\" data-id=\"66bee9be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For example, feedback from certain city hotels highlighted the need for greater career visibility and structured development pathways. In response, IHG introduced focused learning modules and mentoring programs, ensuring colleagues see clear growth opportunities within IHG.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41be426a elementor-widget elementor-widget-text-editor\" data-id=\"41be426a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>The impact<\/strong>: <strong class=\"theme-text-red\">1-point<\/strong> rise in employee satisfaction with career growth opportunities on Trust Index Survey and <strong class=\"theme-text-red\">3-point<\/strong> rise in internal survey around career and growth opportunities provided in IHG. As a highlight, cities like Hyderabad and Chandigarh scored an absolute 100% in their Trust Index statement, demonstrating opportunities for employees\u2019 career growth.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3408ce87 elementor-widget elementor-widget-heading\" data-id=\"3408ce87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">02 Demographic-based insights<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-600f2a6a elementor-widget elementor-widget-text-editor\" data-id=\"600f2a6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\u201cBy slicing the data across dimensions such as function, tenure, and gender, we were able to uncover where employee experiences diverged, and why,\u201d adds Deepali. \u201cThis breakdown ensures no voice is lost. We know that experiences can differ, whether someone is in housekeeping, F&#038;B, or engineering, whether they work in a metro or a tier-2 city. This level of granularity allows us to understand those nuances, act on them, and design solutions that are inclusive and responsive. It\u2019s what allows us to deliver a truly consistent and caring culture and one that\u2019s genuinely For All.\u201d\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35382c05 elementor-widget elementor-widget-text-editor\" data-id=\"35382c05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOne key insight highlighted was the lower engagement levels among the new joiners and women employees. Armed with this data, IHG enabled its people managers with focused coaching, emphasising meaningful connection with colleagues within the first 90 days of their employment. It also rolled out enhanced onboarding programs, buddy systems, and mentoring circles focused on supporting women in the workplace.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d878e8c elementor-widget elementor-widget-text-editor\" data-id=\"1d878e8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>The result<\/strong>: a double-digit improvement in new hire retention within a year. The engagement score of its women employees also increased to an impressive <strong class=\"theme-text-red\">94%<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1640999f elementor-widget elementor-widget-text-editor\" data-id=\"1640999f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Relatively lower engagement sentiment was also observed among colleagues above 55 years of age. In response, IHG improved its inclusion practices and senior talent engagement. It conducted dedicated Focus Group Discussions and training programs for new-age skills like AI, to ensure its employees are abreast with the trends and latest skillsets. For a similar reason, IHG also has no retirement age specified for its corporate office colleagues.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72bf1a15 elementor-widget elementor-widget-text-editor\" data-id=\"72bf1a15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>The impact<\/strong>: A stunning <strong class=\"theme-text-red\">100%<\/strong> of employees at IHG of age group above 55 years believe that it is a great workplace for all.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5699824e elementor-widget elementor-widget-image\" data-id=\"5699824e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/11\/holistic-care.jpg\" class=\"attachment-full size-full wp-image-61438\" alt=\"holistic-care\" srcset=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/11\/holistic-care.jpg 1920w, https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/11\/holistic-care-300x169.jpg 300w, https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/11\/holistic-care-1024x576.jpg 1024w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-671624cb   elementor-widget elementor-widget-heading\" data-id=\"671624cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">03 Leadership Presentation <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-600d444f elementor-widget elementor-widget-text-editor\" data-id=\"600d444f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\u201cGreat Place To Work\u2019s leadership presentations played a pivotal role in shifting us from broad, generic action plans to targeted, unit-level accountability,\u201d adds Deepali. The leadership team at IHG shares that the Leadership Presentations by Great Place To Work offer more than just data- they provide a framework for precision, accountability, and cultural momentum, thereby enabling them to embed trust and inclusion on the ground, in every hotel, every day.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58e77658 elementor-widget elementor-widget-heading\" data-id=\"58e77658\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Measurable Outcomes<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-374f2c1e elementor-widget elementor-widget-text-editor\" data-id=\"374f2c1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Data-driven insights and inclusive leadership approach led to a strong year-on-year cultural gains for IHG:<\/p><ul><li><strong class=\"theme-text-red\">8%<\/strong> improvement in retention scores<\/li><li><strong class=\"theme-text-red\">35%<\/strong> growth in internal promotions<\/li><li><strong class=\"theme-text-red\">12%<\/strong> reduction in absenteeism<\/li><li><strong class=\"theme-text-red\">15%<\/strong> increase in referral rates and engagement scores<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bed3963 elementor-widget elementor-widget-text-editor\" data-id=\"4bed3963\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>These outcomes reflect more than improved metrics- they point to a <a href=\"https:\/\/www.greatplacetowork.in\">workplace culture<\/a> that prioritises careers over jobs, and personal growth over hierarchy. A culture where every colleague, in every corner of the business, feels seen, heard, and valued.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2089aab4 content-space-B elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2089aab4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1749a636\" data-id=\"1749a636\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4b6f15a5 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b6f15a5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-15b0a9fc\" data-id=\"15b0a9fc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2effebdf content-space-B elementor-widget elementor-widget-image\" data-id=\"2effebdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"828\" height=\"1166\" src=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/11\/deepali-bhardwaj.jpeg\" class=\"attachment-full size-full wp-image-61447\" alt=\"deepali-bhardwaj\" srcset=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/11\/deepali-bhardwaj.jpeg 828w, https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/11\/deepali-bhardwaj-213x300.jpeg 213w, https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/11\/deepali-bhardwaj-727x1024.jpeg 727w\" sizes=\"(max-width: 828px) 100vw, 828px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-105d2fd1\" data-id=\"105d2fd1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-698142d5 elementor-blockquote--skin-clean elementor-widget__width-initial elementor-widget elementor-widget-blockquote\" data-id=\"698142d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u201cPartnering with Great Place To Work gave us a credible, external lens to validate our culture and benchmark against India\u2019s best. It isn\u2019t just about data but about actionable insight. This collaboration has helped us drive greater consistency, inclusion, and alignment across our workforce, reinforcing our commitment to building a culture that\u2019s both high-performing and future-ready.\u201d\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\"><strong>Deepali Bhardwaj<\/strong>, Regional Director \u2013 HR (South West Asia)<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1731ea7c  equal-padding-B elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1731ea7c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3e407f42\" data-id=\"3e407f42\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5219c460\" data-id=\"5219c460\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38577c5d elementor-widget elementor-widget-heading\" data-id=\"38577c5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What\u2019s Next for IHG<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7155f9c9 elementor-widget elementor-widget-text-editor\" data-id=\"7155f9c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Deepening Trust<\/strong>: Continue strengthening leadership visibility and colleague engagement across all brands.\u00a0<\/li><li><strong>Data-Driven Culture<\/strong>: Leverage colleague insights to inform action plans and drive continuous improvement.<\/li><li><strong>Sustainable Growth<\/strong>: Align people, culture, and performance for long-term organisational success.<\/li><li><strong>Elevating Experience<\/strong>: Build on trust and belonging to enhance both colleague and guest experiences globally.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48b7b677 elementor-widget elementor-widget-heading\" data-id=\"48b7b677\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conclusion<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60b16f33 elementor-widget elementor-widget-text-editor\" data-id=\"60b16f33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A deep dive into Trust Index insights enabled Intercontinental Hotel Group to uncover the drivers of colleague engagement, trust, and loyalty across its properties. By acting on these insights, the organization strengthened leadership effectiveness, fostered a culture of belonging, and reduced attrition, creating a more motivated and committed workforce. These cultural improvements not only enhanced colleague satisfaction but also translated into measurable business outcomes, including improved service excellence, higher guest satisfaction, and sustained operational performance. By aligning people practices with organisational strategy, Intercontinental Hotel Group was able to turn insights into action, achieving a workplace where both colleagues and the business could thrive.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-524dbbfc content-space-B elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"524dbbfc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-291b1525\" data-id=\"291b1525\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-10790297 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"10790297\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5833fa06\" data-id=\"5833fa06\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5fcfdca9 content-space-B elementor-widget elementor-widget-image\" data-id=\"5fcfdca9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"3840\" height=\"5760\" src=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/11\/sudeep-jain.jpg\" class=\"attachment-full size-full wp-image-61448\" alt=\"sudeep-jain\" srcset=\"https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/11\/sudeep-jain.jpg 3840w, https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/11\/sudeep-jain-200x300.jpg 200w, https:\/\/www.greatplacetowork.in\/web\/wp-content\/uploads\/2025\/11\/sudeep-jain-683x1024.jpg 683w\" sizes=\"(max-width: 3840px) 100vw, 3840px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-388aa5b2\" data-id=\"388aa5b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cd9847b elementor-blockquote--skin-clean elementor-widget__width-initial elementor-widget elementor-widget-blockquote\" data-id=\"cd9847b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u201cOur partnership with Great Place To Work has been instrumental in advancing IHG\u2019s culture. It has provided an objective perspective to validate our strengths, uncover growth opportunities, and deepen our understanding of colleague experiences across the organization. These insights have refined our leadership approach, ensured consistent cultural standards, and driven targeted actions where they matter most. At IHG, we believe that True Hospitality for Good begins with our people. By fostering a culture that offers authentic Room to Grow and world-class development opportunities, we are building a sustainable foundation for both our people and our guests to thrive.\u201d\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\"><strong>Sudeep Jain<\/strong>, Managing Director \u2013 South West Asia, IHG<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ec94fce equal-padding-B elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ec94fce\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-38bc2f8f\" data-id=\"38bc2f8f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4af47285\" data-id=\"4af47285\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f329fe9 elementor-widget elementor-widget-heading\" data-id=\"5f329fe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Author<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36cf3725 elementor-widget elementor-widget-heading\" data-id=\"36cf3725\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><strong>Shambhavi Agrawal,  <\/strong> Content Lead- Brand &amp; Research, Great Place To Work India\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-64fa6d07 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"64fa6d07\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1bc0a90f\" data-id=\"1bc0a90f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-508f8761 elementor-widget elementor-widget-text-editor\" data-id=\"508f8761\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Transformed your workplace culture with insights provided by Great Place To Work? We want to hear all about it! Share your organization&#8217;s journey, challenges, and triumphs by emailing us at <a href=\"mailto:in_researchandinsights@greatplacetowork.com\">in_researchandinsights@greatplacetowork.com<\/a>. Your story can inspire others to create exceptional workplaces.\u00a0<\/p><p>Tell your story. Join the movement. Let\u2019s make<b><i> every place become a great place to work for all.<\/i><\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>What makes 97% employees at IHG Hotels &amp; Resorts endorse the brand Meet IHG Hotels VIEW COMPANY PROFILE About The Company IHG\u00ae Hotels &amp; Resorts is one of the world\u2019s leading hotel companies, powered by around 385,000 colleagues across more than 100 countries, all committed to delivering True Hospitality for Good. With a diverse portfolio <a href=\"https:\/\/www.greatplacetowork.in\/web\/resources\/casestudies\/ihg-hotels-culture-success-story\/\" class=\"more-link\">&#8230;<span class=\"screen-reader-text\">  What makes 97% employees at IHG Hotels &amp; Resorts endorse the brand<\/span><\/a><\/p>\n","protected":false},"author":32,"featured_media":63363,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[177],"tags":[],"class_list":["post-64423","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casestudies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What makes 97% employees at IHG Hotels &amp; Resorts endorse the brand - Great Place to Work<\/title>\n<meta name=\"description\" content=\"A thorough case study on how IHG Hotels &amp; Resorts&#039; 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