We had a 2 days’ session on EVP and values. At first we thought it would be a democratic process and 2 days are very long for such a process. What turned out was a journey on institutional introspection. We checked our existing values and our journey over a period of 11 years. We challenged ourselves and each other on the values we stand for and the values we aspire to achieve. After 2 days’ journey we were satisfied that we actually agreed on something which stand for and we aspire to achieve.

Values define the culture of the organization and at Niva Bupa, the leadership team truly believes in “living by values”. This was experienced first-hand by many employees during the peak of the second wave of the pandemic. Everyone you reached out to within the organization during Covid second wave was genuinely concerned for the safety and wellbeing of everyone around. Everyone empathized with those in distress and went out of the way to provide help with timely advice.