How employees at FNF India co-created culture through the Architect Program
About The Company
FNF India is a GCC for family companies of Fidelity National Financial, USA. As a subsidiary of Fidelity National Financial Inc., they bring world-class support to real estate and financial businesses. From title and mortgage processes to IT solutions, they simplify the complex, with cost-effective, high-quality services. FNF India has been providing business, knowledge based and technology services since 2005.
- Employee Size : 4,000+ India based employees
- Industry: IT & ITeS
- India HQ: Bengaluru
Established in India in 2005, FNF India has been supporting various functions in the title, escrow, home warranty, and mortgage industry under the parent company- Fidelity National Financial, USA. Since 2014, FNF India has collaborated with Great Place To Work® India as a trusted partner in transforming its workplace culture and has observed a 16-point rise in Trust Index™ Survey over the last 5 years. As of 2025, 90% of FNF India’s employees report that it is a great workplace, at par with the benchmark of India’s Best Companies To Work For 2025.
Key Highlights
- Great Place To Work Certified for 5 times in a row
- 75% of the workforce functions in a remote setup
- 91% employees feel proud to tell others they work at FNF India
How the journey started
But intent alone doesn’t build culture. Like any enduring structure, it requires deliberate design, shared ownership, and consistent reinforcement. The real challenge laid in translating this belief into a practical, scalable framework—one that could hold across a diverse and growing organisation. So, how did FNF India turn this conviction into a movement that could be built, sustained, and lived by all?
”At FNF India, we expect our leaders to consistently embody five core values: integrity, accountability, respect, transparency and empathy. These values are not just ideals, they are the foundation of our culture and critical to building trust, fostering collaboration and driving long-term success."
The Turning Point: From Commitment to Co-Creation
That’s where the Great Place To Work Architect Program came in— FNF India’s decisive step to transform conviction into execution. Designed as a structured, participative initiative, the Architect Program empowered a cross-functional team to become co-creators of culture. These “Culture Architects” were entrusted with strengthening the framework of the organisation’s people practices. With expert guidance from Great Place To Work, the programme offered the scaffolding, tools, and momentum needed to translate leadership intent into meaningful, employee-driven action.
“The Great Place To Work journey taught me that true leadership is about building a culture of trust and pride – because when people feel valued, great results always follow. What I take from the Great Place To Work project is simple – when people thrive, leadership truly succeeds.”
– Rajeev Jha, Vice President, FNF India
Great Place To Work Architect Program
The program started with a thorough exploration of people practices across the employee lifecycle. This was followed by a series of employee focus group discussions (FGDs) held across the organisation, surfacing diverse perspectives and lived experiences. These conversations sparked a shift in mindset. What started as a joint initiative between HR and leadership evolved into a shared practice that was eventually adopted across teams and levels. It created a sense of direction and ownership, encouraging co-creation and active participation. Culture-building became a collaborative activity—something everyone contributed to, not just something designed for them.
“The Great Place To Work Architect Program helped in crafting creative and strategic people practices that in turn helped significantly improve the feedback from the team members across various attributes such as communication, collaboration, celebration and caring. The guidance from the Great Place To Work team was crucial in creating these impactful programs”.
– Santosh Kumar, Associate Vice President, FNF India
Culture Architects in Action
Culture Architect teams developed practical and high-impact initiatives. For example, All Ideas Matter was a signature practice empowering employees to turn ideas into impact. As a result, employees stepped up with ideas that were not limited by their individual roles.
“The Great Place To Work Architect Program has been an enriching journey that reinforced the belief that All Ideas Matter (AIM). The program created a platform where every voice was valued, encouraging innovation and inclusivity in the way we shape our workplace culture.”
– Asghar Khan, Vice President, FNF India
Through this program, culture architects initiated the FNF India Volunteering Program, which led to projects for tutoring government school students and building a rural library. What began as a single idea turned into a movement, with over 3,500 books collected and 70+ employees volunteering, clearly proving that when culture is co-owned, it scales organically.
“Comfort zones can be deceivingly comfortable, but they are also where growth stagnates. Growth happens when we push beyond what is familiar and embrace the unknown. It's about taking calculated risks, trying new approaches, and learning from both successes and setbacks. By stepping out of our comfort zones, we not only expand our skills and knowledge but also cultivate resilience and adaptability—traits that are invaluable in our fast-paced industry.”
Empathy as a pillar of progress
Momentum was sustained through a culture of care and continuous learning. FNF India’s leadership didn’t just expect employees to grow, they modelled it. Programs like LearnTube gave leaders a platform to share personal stories and practical wisdom, from managing finances to navigating leadership challenges. These stories humanised leadership and inspired employees to adopt an entrepreneurial mindset.
At the same time, FNF India doubled down on wellbeing. With 75% of employees working remotely, initiatives like LeanOn provided mental health support and first responder training to managers for early interventions. HRBP connections and regular one-on-one meetings by the HR team (95%+ coverage across all employees) ensured no one felt left behind. These weren’t just check-ins—they were audits of emotional and cultural health, personally reviewed by the CHRO to identify patterns and improve connection.
“In leadership, a word spoken from the heart is invaluable. It not only strengthens relationships but also fosters trust and engagement across the organisation. I’ve seen firsthand how authentic communication builds a culture where employees feel valued and empowered. Genuine words—whether in recognition, feedback, or support—can inspire teams, elevate morale, and drive long-term success.”
Scaffolding Growth Through Leadership Development
“Leadership development has been a top priority at FNF INDIA for several years and we’ve built a robust, multi-tiered approach to ensure our leaders are prepared to meet both current and future challenges. What truly sets our leadership development apart is the intentional design of programmes that address both skill-building and inclusive growth.”
– Andy Giddings, CEO, FNF International Holdings Inc.
Programs like Embark and Apex were designed to help leaders optimise themselves, their teams, and the business. Embark focused on coaching homegrown leaders, women leaders, and EVP alignment, while Apex offered immersive, feedback-driven training experiences. These programs ensured that the leadership pipeline was not only skilled but deeply aligned with its cultural values.
Building Rooms for Connection and Celebration
And of course, they made space for joy. Culture Clubs, ranging from cooking and trekking to fishing—created informal spaces for all. Regardless of their position, everyone is encouraged to connect at a deep human level at FNF India. These moments of shared passion reinforce the belief that there is life beyond work, and that life belongs inside the workplace too.
A Culture That Stands Strong
Every initiative in FNF India’s culture transformation journey was laid brick by brick on the belief that people flourish when they feel inspired, empowered, and cared for. This wasn’t just a renovation of policies but a redesign of how culture is experienced and co-owned, anchored in how leadership is practised every day: Empowering People First – leading by serving: Enabling teams to grow, thrive, and succeed.
Author
Charvi Pareek, Senior Analyst - Consulting, Great Place To Work India
Transformed your workplace culture with insights provided by Great Place To Work? We want to hear all about it! Share your organization’s journey, challenges, and triumphs by emailing us at in_researchandinsights@greatplacetowork.com. Your story can inspire others to create exceptional workplaces.
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