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How HCL Healthcare Converted Culture Insights into Business Impact

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Meet HCL Healthcare

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About The Company

HCL Healthcare is a knowledge-led pioneer in corporate health, delivering premium employee experiences through a hybrid wellness model. With 100+ Onsite Health Centres and Wellness platform, they combine clinical excellence with digital convenience through predictive insights and 24/7 engagement.

Their solutions are scalable, customisable, and industry-agnostic—serving IT/ ITES, GCCs, BFSI, Travel, Aviation, Education, and Manufacturing. Built on clinical expertise and advanced analytics, they ensure health is not just monitored but anticipated and improved. By turning health data into action, they deliver measurable ROI in performance and VOI in culture, morale, and retention. For employees, it means care and empowerment. For employers, it means a trusted partner who makes health a competitive advantage.

  • Employee Strength : 1,100+ India based employees
  • Industry: Health Care
  • HQ Location:Noida

A leader’s quote on overall Great Place To Work Journey:

Authentic employer branding begins with lived employee experiences. Great Place to Work® helped us validate those experiences and convert internal trust into a strong, differentiated employer proposition.

— Sudeep Sharma, Head – HR, Learning & Administration, HCL Healthcare

Great Place To Work® India partners with over 2,000 organisations each year to help them measure, benchmark, and strengthen workplace culture through the power of trust. One among these is HCL Healthcare, the corporate wellness arm of HCL Group, dedicated to delivering comprehensive healthcare and well-being solutions to India’s workforce.

As the organization expanded its footprint across India’s corporate healthcare ecosystem, leadership recognized that sustained growth, quality of care, and client trust must be anchored in an equally strong and intentionally cultivated internal culture. With this purpose in mind, HCL Healthcare partnered with Great Place To Work, seeking an in-depth engagement with employees, assessing the sentiment, gathering feedback and taking intentional steps in the right direction to enhance retention and performance.

Key Highlights for HCL Healthcare

  • 91% employees report trust in the leadership
  • Impacting 8 lakh+ families
  • Great Place To Work CertifiedTM for 5 years
  • Ranked 40 in India’s Great Mid-size Workplaces 2025
HCL Healthcare Award Photo
The Journey
In 2021, HCL Healthcare partnered with Great Place To Work India with a clear and ambitious purpose to create a workplace anchored in trust, care, and engagement. Recognising that organisational wellness begins from within, the company set out to transform its culture through the Great Place To Work framework, leveraging our expertise in measuring trust, benchmarking with the best, and turning data into sustainable culture drivers.

Leaders at HCL Healthcare say, “Our partnership with Great Place To Work is about leveraging meaningful insights to build a workplace anchored in transparency, care, and accountability — one that reflects the same standards of health and well‑being the organization delivers to its clients.”

Early Trust Index Insights
Insights from the Trust Index™ Survey highlighted several critical focus areas, including the importance of ongoing employee listening, clearer career pathways, and a deeper integration of holistic well‑being, encompassing physical, mental, and emotional health. These findings provided HCL Healthcare’s leadership with a clear, data‑backed understanding of employee expectations and laid the groundwork for a company‑wide cultural evolution centered on listening, growth, and bolstering trust.
Post Survey Actionable
Guided by Great Place To Work India’s emphasis on leadership accountability, HCL Healthcare ensured that insights translated into meaningful action. Survey findings were openly discussed through score dissemination sessions, leadership forums, and focused group discussions, reinforcing a culture of transparency across the organization.
The location and demographic-specific insights were localised, and dedicated action plans were developed to address specific challenges while aligning with broad organisational goals. Employee feedback was woven into strategic reviews and performance discussions, ensuring that culture outcomes became a shared leadership responsibility rather than being confined to only the Human Resources Team.
Solution

Driven by insights from Great Place To Work India, HCL Healthcare introduced a suite of innovative initiatives focused on holistic care and engagement:

 

  1. Real-time listening: HCL Healthcare introduced an AI-driven platform that continuously monitors employee sentiment, enabling leaders to respond swiftly and empathetically, ensuring the employee voice is heard every day.
  2. Leadership Communication Forums: Leadership Townhalls were established as transparent forums for two-way open dialogue that build trust, clarity, and a sense of belonging across all locations. Beyond merely sharing organisational updates, Townhalls are used to brainstorm strategy and action plans, keeping everyone involved.
  3. Holistic Wellness Support: It strengthened its partnership with holistic wellness providers to create a confidential, round-the-clock mental wellness support for its employees, going beyond traditional healthcare services.
  4. Healthy Engagement Programs: HCL Healthcare also introduced engaging wellness programs such as cyclothons, marathons, stepathons, and reward & recognition for health transformations, fostering a culture of celebration and motivation by acknowledging personal and team health milestones.
  5. Career Guidance and Growth Plan: Going beyond the traditional career growth trajectories, the Career Guide Framework offers a comprehensive bouquet of career pathways, enabling both ladder and lattice movements—within functions and across departments, enabling employees to perform in roles aligned with their aspirations. The guide clearly outlines the skills, competencies, and qualifications required for each role, helping employees assess their readiness and prepare accordingly. It supports individuals in carving personalised career paths, fostering ownership of their growth journey.
Together, these multifaceted efforts have elevated the employee experience from transactional to transformational, embedding a deeply inclusive and purpose-driven culture where wellness is truly lived and breathed.
Impact

The culture transformation, validated through Great Place To Work benchmarks, delivered measurable impact for both people and the business:

  • An overall increase of 15% in Trust Index scores, indicating stronger alignment with leadership and organizational values
  • Over 80% of people manager roles are successfully filled internally
  • Strengthened talent and brand reputation, visible through a surge in referrals and job applications
  • Maintained an 80%+ retention rate across three years
  • Business expansion to 100+ centres, serving over 8 lakh employees and their families across 10,000+ pin codes.
This alignment of well-being, opportunity, and performance has positioned HCL Healthcare as an employer of choice in the healthcare sector.
Sudeep-Sharma-HCL-Healthcare

“Partnering with Great Place To Work gave us a reliable, evidence-based perspective to deeply understand our people’s experience. The Trust Index insights enabled us to move beyond internal frames of reference and focus on what truly matters to our employees — consistent listening, meaningful growth opportunities, and trust strengthened through intentional, everyday leadership behaviors. This journey has reinforced our culture and elevated our organization’s ability to scale with resilience and long-term sustainability.”

Sudeep Sharma, Head – HR, Learning & Administration, HCL Healthcare

Stories from within the culture

“I began as a nurse and today I manage multiple centres as a Cluster Manager. The mentorship and leadership programs here helped me believe in and materialise my potential.”, shares Kavitha Dinesh, Cluster Manager, HCL Healthcare.
“Leaders at HCL Healthcare gave me several opportunities to find my passion, and I am grateful to finally find the role that I can say is my calling,” shares Aman Preet, Employee Engagement Lead, HCL Healthcare, who started off as a dietician, later found her calling in employee engagement, and now leads the function.
The meaningful changes at HCL Healthcare have translated into remarkable outcomes that demonstrate the strength of its culture and people initiatives. By fostering genuine care and a strong sense of belonging, the company successfully creates a high-trust, high-performance culture.

Great Place To Work as a Trusted Culture Partner

As a leader in employer wellness and preventive healthcare, HCL Healthcare believes that the standards it sets for its clients must first be lived within the organization. The company recognizes that customer trust is strengthened only when its own people feel supported, heard, and valued. Through this cultural transformation journey, the Trust Index Survey and Culture Audit continue to provide deep, data-driven insights into key dimensions such as credibility, fairness, and camaraderie.
Over time, the partnership has evolved beyond validation and certification. Today, Great Place To Work India functions as a cultural compass for HCL Healthcare, a continuous feedback and alignment system that keeps the organisation rooted in trust, care and growth. This ongoing partnership drives sustained cultural alignment and business success.

Author

Shambhavi Agrawal, Senior Consultant- Brand & Research (Content), Great Place To Work India

Transformed your workplace culture with insights provided by Great Place To Work? We want to hear all about it! Share your organization’s journey, challenges, and triumphs by emailing us at in_researchandinsights@greatplacetowork.com. Your story can inspire others to create exceptional workplaces. 

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