Championing Culture: How Synchrony Crafts a Thriving Work Environment
About The Company
Synchrony (NYSE: SYF) is a leading consumer financial services company offering a comprehensive suite of digitally enabled products. Partnering with retailers, merchants, manufacturers, and healthcare providers, Synchrony connects industries like digital, health and wellness, auto, home, and more. With diverse financing solutions and innovative digital tools, it delivers seamless, omnichannel experiences tailored to partners’ and consumers’ unique needs.
- Employees:5200+ India – based Employees
- Industry: Financial Services & Insurance
Journey with Great Place To Work India
“At Synchrony, we believe in the power of listening and asking the right questions to truly understand the needs of our people. Our partnership with Great Place to Work stems from our shared commitment to fostering trust, collaboration, and a culture where every employee feels valued. Great Place To Work’s Trust Index provides a clear and insightful framework that not only validates the great work we are doing but also pinpoints areas where we can grow. This alignment of values and the actionable feedback we gain from Great Place To Work, have been instrumental in shaping our workplace into one where employees thrive and feel empowered to succeed.”
– By Gaurav Sehgal, Senior Vice President of Human Resources — Asia at Synchrony
Synchrony’s journey as a Great Place to Work has been marked by consistency and excellence. In 2024, the company was ranked #2 among India’s Best Companies to Work For by Great Place To Work. It was also recognized among the Top 50 for India’s Best Workplaces for Building a Culture of Innovation. These accolades reflect the company's commitment to fostering an inclusive and empowering workplace for all.
Everything Synchrony does is anchored in its core values—being Honest, Passionate, Caring, Responsible, Bold, and Driven—and is designed to add value to the lives of its employees. Its values and leadership contribute to co-creating a great working environment, driving success for its business, customers, and community.
Key Highlights:
Synchrony takes bold action to collaboratively design an employee experience anchored in trust, support, and empowerment. This is achieved by actively listening to understand employees’ needs and engaging at all levels of the organization. By creating a cycle of honest feedback that includes all perspectives, Synchrony fosters an environment of continuous improvement and transparency. Employees value their involvement in shaping the company’s culture and workplace environment.
- Great Place To Work- Certified™ for 8 years in a row
- 94% of employees consistently participate in the Trust Index survey
- 93% of employees say that they make a difference in the company
- 95% of employees want to work in Synchrony for a long time
Here are key people initiatives that shape an inclusive great place to work for all at Synchrony:
1. Empowering Choice and Well-Being
At Synchrony, flexibility is not just a policy but a way of life. The company’s “Bold” value is reflected in the flexibility it offers to all employees. It is committed to helping employees achieve a better balance in their overall well-being by maintaining flexibility as a core element of its work culture, as demonstrated through its 100% Work-from-Home Flexibility for All.
Synchrony’s work strategy has been anchored around flexibility and choice, with all employees in India being able to continue working from home across Synchrony’s five Regional Engagement Hubs. Regional Engagement Hubs are established in Hyderabad, Delhi NCR, Kolkata, Bengaluru, and Pune to encourage collaboration while maintaining flexibility. Synchrony’s primary goal is to enable continued transparency and open dialogue among all leaders and colleagues. 97% of its workforce believes that the way of working provides them with the flexibility they need.
2. People First Approach to Leadership Style
‘Caring’ (one of Synchrony’s Values) – Synchrony believes people matter. To align with the needs and preferences of its employees, Synchrony crafts policies and benefits based on feedback and market insights. Synchrony conducts regular feedback sessions and roundtables, welcoming suggestions to enhance employees’ wellbeing and experience. Based on the continuous insights and learnings received, new programs have been crafted while also evolving existing programs and benefits. Through feedback, Synchrony introduced an enhancement to a specific benefit through paid parental leave for non-birthing parents, which provides up to 12 weeks of paid leave. The enhanced benefit also covers paid care leaves of 2 weeks to support their partners in a time of need on account of miscarriage, stillbirth, or medical termination of pregnancy. Synchrony listens to feedback and evaluates what is right for its people as it takes the next step toward their overall health and wellness.
It constantly asks questions and actively listens to what employees must tell them. Leaders engage with employees through initiatives such as “Ask Us Anything” sessions, where employees can directly interact with leadership, as well as Town Halls, monthly Connection Days for in-person engagement, and Casual Coffee Conversations with leaders. It is a relationship built on trust. Synchrony’s people know their voices count. It is a constant dialogue—a key contributing factor to tremendous employee engagement.
3. Promoting Connections through Inclusion
Synchrony provides various platforms for employees to promote connections, support, and growth. The company continuously strives to create an inclusive workplace where every individual feels valued and empowered, and collectively address the challenges and opportunities often faced in solidarity.
4. Employee Engagement: The Cornerstone of Synchrony’s Success
Synchrony actively engages employees through a variety of initiatives, including connection day events, leadership sessions, and roundtable discussions that promote transparency and open dialogue. Regular pulse surveys and feedback mechanisms support tailoring initiatives that resonate with people, ensuring the workplace evolves to meet their needs.
"At Synchrony, a workplace for all is not just a goal—it’s an ongoing commitment that reflects in every aspect of our organization. Our initiatives underscore our belief that empowering all and fostering inclusive hiring practices lead to stronger teams and better outcomes. We’re proud of the progress we’ve made and remain steadfast in our journey toward creating a more equitable workplace."
THE GREAT TRANSFORMATION
The Way Forward
Author
Ruchitha Geebu, Manager- Communications and Brand at Synchrony
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