CallBA is British Airways’ customer engagement subsidiary, with 2,000+ colleagues supporting 6M+ conversations each year across calls and digital channels. We bring the warmth of British Airways into every interaction, guided by excellence, caring, open-mindedness, and being safe and secure. Colleagues feel heard and valued, with leaders who role-model respect and make space for different voices. We invest in wellbeing, learning, growth and everyday recognition so people build confidence, take ownership and thrive. Technology and data help us deliver faster service while keeping empathy for colleagues and customers at the heart of all we do.