Aegis Customer Support Services Private Limited (a Startek company)

Startek is a leading global provider of IT-enabled business process outsourcing solutions. The company has over 42,000 outsourcing experts across 49 delivery campuses in 13 countries worldwide that are committed to delivering seamless and transformative customer experience for clients. Startek, Inc. and Aegis, a portfolio company of Capital Square Partners (CSP), both leading providers of outsourcing and technology services merged to create a combined entity, Startek (listed on NYSE) in 2018. Startek was established in 1987 whereas Aegis was established in 1992. We are ranked among the top BPO players by NASSCOM, IAOP, and Gartner and serve 80+ clients across verticals. Startek has a reach with clients and delivery locations across geographies like India, United States, Canada, Jamaica, Honduras, Argentina, Peru, South Africa, Australia, Malaysia, Sri Lanka, the United Kingdom, and the Kingdom of Saudi Arabia. Aegis has done stellar work in the area of Diversity and Inclusion. The measures are taken to ensure a seamless transition into a different work model for a huge population of employees also deserve special mention. There are ample opportunities offered by the organization to employees to learn and grow.

Some of the Best People Practices and Initiatives at Aegis Customer Support Services Private Limited (a Startek company) include - 

Employee Engagement Survey: Every year an Employee Engagement Survey is conducted with the aim to assess people attitudes, beliefs, and perceptions about the organization, their roles & responsibilities, their managers, opportunities for career progression, HR policies, rewards & recognition, job security, empowerment, and employee engagement initiatives, Identify the engagement level of employees and the key drivers for engagement, Take a dipstick on employee morale and pain areas. An action plan is created based on the findings of the survey to mitigate the pain areas and the same is implemented as per the plan. 

Employee Wellness: The measures taken to promote wellbeing across the entire spectrum of the organization include providing an inclusive health coverage plan, flexible work schedules and paid time off, health and wellness benefits that are convenient to access, creating a stress-free work environment, onsite clinic facilities, health coaching in the space of nutrition, providing gym access at major centers, annual employee health check-ups, mental health policy and health webinars. This leads to improved employee morale, increased commitment, improved productivity, decreased absenteeism, reduced turnover and reduced workman compensation claims owing to safety-related incidents.