Ericsson India Global Services
Why Ericsson India Global Services is a Great Place To Work
Ericsson India Global Services is a Great Place to Work-Certified™ organization. The company has created a Great Place to Work FOR ALL their employees by excelling on the 5 dimensions of a High-Trust, High-Performance Culture™ – Credibility, Respect, Fairness, Pride and Camaraderie. Every year, Great Place to Work® identifies India's 100 Best Companies to Work For (with employee strength more than 500) through an objective and rigorous workplace culture assessment process.
Ericsson India Global Services (EGI) is the largest and the fastest-growing Global Services Center (GSC) that delivers a wide array of multi-vendor and multi-technology ICT services to leading telecommunication operators across the world. From managed services to application development & management, consulting, systems integration, product engineering, Customer Support, R&D and outsourcing EGI offers the full gamut of services for telecommunication operators, enabling state-of-the-art solutions and services in the Safety & Security and Industry & Society domain. Operators can minimize risk by engaging EGI to integrate equipment from multiple vendors and handle technology-change programs, as well as to design and integrate new solutions. The organisation is progressing strongly whether it is in using the current circumstances for leveraging the use of technology or rewriting their people story to make it more inclusive and responsive. Their efforts have led to the creation of a wholesome work environment that keeps employees engaged, feeling appreciated and feeling that their feedback is heard and considered. The organization excels at giving employees multiple engaging forums and opportunities for bottom-up communication, providing professional and personal development opportunities, and creating a supporting and celebratory atmosphere for all. The programs around including women and underrepresented workgroups are also commendable.
Some of the Best People Practices and Initiatives at Ericsson India Global Services include -
VOICE - In line with Ericsson’s new business direction, they have recognized that the way they deliver employee engagement surveys needs a more flexible and agile flare. With Voice, they all can give & receive timely and relevant feedback. Since 2018, they conduct a bi-annual employee engagement survey - Voice and it is a very effective mechanism of capturing feedback from employees on what areas they need to improve upon as a unit and Ericsson overall. VOICE is the strongest tool available within the organization to listen to their employees. Despite the pandemic, and everyone working remotely, in October 2020, their employee satisfaction (eSat) score improved by 1 point. There is a strong partnership between People Business Partner and the business units to analyze the VOICE results and prioritize the key areas which need improvement (as heard from the employees). These get communicated to the employees and regular updates get shared with employees on what changes are being brought in and what has been the progress.
ESPOCUL- Activities to Promote Diversity and Inclusiveness: At Ericsson, they believe in creating an environment that is fully engaged, productive, friendly and inclusive. They have several formal and informal programs to foster this culture. As part of our employee connect and engagement program, they have formed “ESPOCUL” which is a committee that spearheads events that foster fun, camaraderie and collaboration through sports and cultural events across all locations of EGI. They conduct a lot of events and activities to promote a diversity-focused and Inclusive Culture within Ericsson.
